At a Glance
- Tasks: Greet customers, offer product advice, and create a memorable shopping experience.
- Company: Join Boots, a leading retail brand with a festive spirit.
- Benefits: Enjoy generous discounts, 24/7 support, and potential career growth.
- Other info: Flexible shifts available, perfect for students looking to earn during the holidays.
- Why this job: Make someone's day while gaining valuable retail experience this Christmas.
- Qualifications: Customer service skills and a team player attitude are essential.
Overview
The salary for this role is £12.40 per hour. The festive season at Boots is a peak time for our store teams. As a Christmas Customer Assistant, you will greet customers with a smile, offer product and gift advice, and create a memorable shopping experience that encourages repeat visits.
This is a temporary contract, with potential for a permanent role later depending on local opportunities.
About the role
You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities include:
- Customer Interaction: Offer thoughtful advice, recommend products, highlight offers, and ensure customers have an enjoyable shopping experience.
- Till Operation: Wrap up purchases at the counter or support self-checkout systems with energy and efficiency.
- Stock Management: Keep shelves full so customers can find what they need, especially during the busy season.
- Store Presentation: Ensure the store looks its best at all times.
- Online order support: Assist with deliveries, picking, and packing for online orders as needed.
What you’ll need to have
Full training is provided, but these are the essential skills or experience needed to succeed:
- Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
- Customer Service Skills: Comfortable approaching customers and providing a personalised experience.
- Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
- Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills, and self-checkouts.
- Team Player: Collaborative, one-team mindset to help achieve store goals.
- Physical Stamina: Be on your feet, standing, walking, and lifting.
- Brand Ambassador: Enthusiasm for Boots ethos, products, and services.
It would be great if you also have
These are desirable experiences and are not essential. We welcome applications from candidates who don’t match these criteria.
- Experience in a retail or customer-facing environment
- Familiar with Boots products and services
Career development
There are opportunities to continue your career with us, whether within retail or pharmacy, or moving into store leadership or the Support Office. See success stories here.
Our benefits
- Generous employee discounts
- Access to free, 24/7 counselling and support through TELUS Health
- Maternity/Paternity/Adoption gift card
Additional benefits are available. Find out more at Boots rewards information. Exclusions may apply; eligible roles only.
Why Boots: We foster an inclusive, equal-opportunity environment and are proud to support diversity and positive workplace culture.
What’s next
If you’re ready to make someone’s day and make a difference, apply now. If your application is successful, we will contact you to attend an in-person interview within 14 days. If you require additional support during the application and interview process, we can provide reasonable adjustments to help you be at your best.
Need To Know
We are recruiting Christmas Customer Advisors for Canterbury, Whitefriars Shopping Centre store. Start date from 24/09/2025 onwards. Shifts available between 12:00pm and 17:00pm, including weekends. The advert may close once requirements are met.
Business Area
Retail
Function
Christmas
Hours per week
25
Location
Canterbury, Kent
Christmas Customer Advisor - Zone A in Canterbury employer: Boots Opticians
At Boots, we pride ourselves on being an excellent employer, especially during the festive season when our Christmas Customer Advisors play a vital role in creating memorable shopping experiences. With generous employee discounts, access to 24/7 counselling support, and clear pathways for career development within retail or pharmacy, we foster a supportive and inclusive work culture in our Canterbury store. Join us to be part of a team that values collaboration and customer service, while enjoying the unique advantages of working in a vibrant shopping centre.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Advisor - Zone A in Canterbury
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Boots Opticians, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Boots Opticians!
We think you need these skills to ace Christmas Customer Advisor - Zone A in Canterbury
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Boots Opticians, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Boots Opticians and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Boots Opticians that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Boots Opticians
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
