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For Companies At a Glance
- Tasks: Engage with customers, offer product advice, and create memorable shopping experiences.
- Company: Join Boots, a leading retailer known for its inclusive and supportive culture.
- Benefits: Enjoy competitive pay, generous discounts, and access to 24/7 support services.
- Why this job: Make someone's day during the festive season while gaining valuable retail experience.
- Qualifications: Customer service skills and a team-oriented mindset are essential.
- Other info: Flexible shifts available, with potential for permanent roles after the festive season.
Overview
The salary for this role is £12.40 per hour. The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn\’t happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you\’ll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.
This role is a great opportunity whether you\’re just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you. While this is a temporary contract, there may be potential for a permanent role later depending on opportunities in your local area.
Responsibilities
- Customer Interaction: You\’ll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
- Till Operation: Whether you\’re wrapping up purchases at the counter or supporting our self-checkout systems, you\’ll bring energy and efficiency to every transaction.
- Stock Management: You\’ll keep shelves full so customers can always find exactly what they need during the busiest shopping season of the year.
- Store Presentation: Ensure every area always looks its best.
- Online order support: You may assist with deliveries, picking, and packing for online orders as needed.
What you\’ll need to have
Full training is provided for this role, but these are the essential skills or experience needed to succeed:
- Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
- Customer Service Skills: Comfortable approaching customers and providing a personalised experience that leaves a lasting impression.
- Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
- Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills and self-checkouts.
- Team Player: Collaborative, one-team mindset to help achieve store goals and enjoy the work.
- Physical Stamina: Able to stand, walk and lift; stay busy and active.
- Brand Ambassador: Enthusiasm for Boots ethos, products and services to share with customers.
Desirable experience
These are desirable experiences and are not essential.
- Experience in a retail or customer-facing environment
- Familiar with Boots products and services
Career development
There are opportunities to grow with us, whether in retail or pharmacy, or by progressing toward store leadership or Support Office roles. Why not check out success stories here.
Our benefits
- Generous employee discounts
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
- Maternity/Paternity/Adoption gift card
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
What’s next
If you\’re ready to make someone’s day and make a difference, apply now! If your application is successful, we will be in contact with you to attend an in-person interview within the next 14 days. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Need To Know
We are now recruiting Christmas Customer Advisors for our Wigan, Robin Park store. We are looking for candidates to start with us from October 2025 onwards. We have a variety of shifts available, which may include weekends. Please note that due to the anticipated volume of applications, we will close the advert when we have met our requirements.
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Christmas Customer Advisor - Zone A employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Advisor - Zone A
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing Boots' website and social media. Understanding their values and products will help you connect with the team and show that you're genuinely interested in being part of their festive spirit.
✨Tip Number 2
Practice your customer service skills! Think about how you would greet customers and offer them advice. Role-playing with a friend can help you feel more confident when it comes to making those personal connections during the interview.
✨Tip Number 3
Be ready to showcase your teamwork! Boots is all about collaboration, so be prepared to share examples of how you've worked well with others in the past. Highlighting your ability to contribute to a positive team environment will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Christmas Customer Advisor - Zone A
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about helping customers and making their shopping experience memorable.
Tailor Your Application: Make sure to customise your application to highlight any relevant experience or skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Christmas Customer Advisor!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff. This helps us get to know you better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Boots Opticians
✨Know Your Stuff
Familiarise yourself with Boots' products and services. Being able to chat about popular items or seasonal offers will show your enthusiasm and help you connect with the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this role is all about creating memorable experiences for customers.
✨Be Ready for Teamwork Questions
Since this role requires a collaborative mindset, be prepared to discuss how you work well in a team. Share specific instances where you contributed to a team goal or helped a colleague out.
✨Dress the Part
While it’s a festive role, make sure to dress smartly for your interview. A neat appearance shows that you take the opportunity seriously and are ready to represent the Boots brand.