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For Companies At a Glance
- Tasks: Engage with customers, provide product advice, and create memorable shopping experiences.
- Company: Join Boots, a leading retail brand known for its inclusive culture.
- Benefits: Enjoy generous discounts, 24/7 support, and potential career growth opportunities.
- Why this job: Be part of the festive spirit and make a difference in customers' lives.
- Qualifications: Customer service skills and a team player attitude are essential.
- Other info: Flexible shifts available, with potential for permanent roles after the season.
Job Description
The salary for this role is £12.40 per hour
The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn\’t happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you\’ll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.
This role is a great opportunity whether you\’re just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you.
Whilst this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.
About the role
You will work in a Boots store and report to the Assistant or Store Manager, and your responsibilities will include:
- Customer Interaction: You\’ll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience.
- Till Operation: Whether you\’re wrapping up purchases at the counter or supporting our self-checkout systems, you\’ll bring energy and efficiency to every transaction.
- Stock Management: You\’ll take pride in keeping shelves full so our customers can always find exactly what they need during the busiest shopping season of the year.
- Store Presentation: We\’re proud of our stores, so you will ensure every area always looks its best.
- Online order support: Whilst this is a customer-facing role, you may assist with deliveries, picking, and packing for online orders as needed.
What you\’ll need to have
Full training is provided for this role, but these are the essential skills or experience needed to succeed:
- Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
- Customer Service Skills: We\’re looking for people who are comfortable approaching customers, providing a personalised experience that leaves a lasting impression.
- Operations Ready: You’ll need to be able to balance customer care with daily shopfloor and operational tasks
- Tech-Savvy: It’s important that you can learn about and use new technology, including operating handheld mobile devices, tills and self-checkouts.
- Team Player: A collaborative, one-team mindset is necessary for helping each other meet the store goals and have fun along the way.
- Physical Stamina: You\’ll be on your feet, standing, walking and lifting. If you\’re ready to stay busy and active, this is the role for you!
- Brand Ambassador: We\’re looking for people who love our Boots ethos, products and services and can\’t wait to share them with customers.
It would be great if you also have
These are desirable experience and are not essential, so we would welcome applications from candidates that don\’t match these additional criteria.
- Experience in a retail or customer-facing environment
- Familiar with Boots products and services so you can help customers
Career development
Are you thinking about your future career goals? There are plenty of opportunities to continue your career with us; whether you progress within retail or pharmacy, work your way up to store leadership or even join our Support Office. There are success stories to explore.
Our benefits
- Generous employee discounts
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
- Maternity/Paternity/Adoption gift card
We have a great range of benefits in addition to the above that offer flexibility to suit you. Exclusions may apply, eligible roles only. Any salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do, with you, we change for the better.
What\’s next
If you\’re ready to make someone’s day and make a difference, apply now! If your application is successful, we will be in contact with you to attend an in-person interview within the next 14 days.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Need To Know
We are recruiting Christmas Customer Advisors for our Airdrie store. We are looking for candidates to start from 6 October onwards. We have a variety of shifts available, working between 8am and 6pm which may include weekends. The exact shift patterns will be discussed at interview.
Business Area
Retail
Function
Christmas
Hours per week
37.5
Store
AIRDRIE
Region
Scotland
Area
North Lanarkshire and West Lothian
Country
UK
Address
19 Graham Street, Airdrie, Lanarkshire
#J-18808-Ljbffr
Christmas Customer Advisor - Zone A employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Advisor - Zone A
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their festive fun.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making customers smile, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to showcase your passion for helping others.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. A neat appearance shows that you take the opportunity seriously and are ready to represent the Boots brand with pride.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Christmas Customer Advisor position!
We think you need these skills to ace Christmas Customer Advisor - Zone A
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you can create memorable experiences for our customers, so share specific examples of how you've helped others in the past!
Be Yourself: We love authenticity! When writing your application, let your personality shine through. Tell us why you’re excited about this role and how you connect with our Boots ethos.
Tailor Your Application: Take a moment to read through the job description and match your skills to what we’re looking for. We appreciate when candidates take the time to show us they understand the role and how they fit into it.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at Boots Opticians
✨Know Your Stuff
Familiarise yourself with Boots' products and services. Being able to chat about popular items or seasonal offers will show your enthusiasm and help you connect with customers during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this role is all about creating memorable experiences for customers.
✨Be Ready for Teamwork
Since this role requires a collaborative mindset, be prepared to discuss how you work well in a team. Share experiences where you supported colleagues or contributed to a group goal, as this will highlight your team player attitude.
✨Stay Energetic and Engaged
This job can be physically demanding, so convey your enthusiasm for staying active and busy. Mention any previous roles where you thrived in a fast-paced environment, as it shows you're ready for the hustle and bustle of the festive season.