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For Companies At a Glance
- Tasks: Engage with customers, offer product advice, and create memorable shopping experiences.
- Company: Join Boots, a leading retailer known for its warm and inclusive culture.
- Benefits: Enjoy competitive pay, generous discounts, and access to 24/7 support.
- Why this job: Make someone's day this festive season while gaining valuable retail experience.
- Qualifications: Customer service skills and a passion for helping others are essential.
- Other info: Flexible shifts available, with potential for permanent roles after the season.
Overview
The salary for this role is £12.40 per hour. The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn\’t happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you\’ll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.
This role is a great opportunity whether you\’re just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you. While this is a temporary contract, there may be the potential for a permanent role later depending on opportunities in your local area.
About the role
You will work in a Boots store and report to the Assistant or Store Manager, and your responsibilities will include:
- Customer Interaction: You\’ll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience.
- Till Operation: Whether you\’re wrapping up purchases at the counter or supporting our self-checkout systems, you\’ll bring energy and efficiency to every transaction.
- Stock Management: You\’ll take pride in keeping shelves full so customers can always find what they need during the busiest shopping season of the year.
- Store Presentation: You will help ensure every area always looks its best.
- Online order support: While this is a customer-facing role, you may assist with deliveries, picking and packing for online orders as needed.
What you\’ll need to have
Full training is provided for this role, but these are the essential skills or experience needed to succeed:
- Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
- Customer Service Skills: Comfortable approaching customers and providing a personalised experience that leaves a lasting impression.
- Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
- Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills and self-checkouts.
- Team Player: Collaborative, one-team mindset to help the store meet goals and enjoy the process.
- Physical Stamina: You\’ll be on your feet, standing, walking and lifting.
- Brand Ambassador: You should love Boots ethos, products and services and be ready to share them with customers.
It would be great if you also have
Desirable experience is not essential; applications from candidates who don\’t match these criteria are welcome.
- Experience in a retail or customer-facing environment
- Familiar with Boots products and services so you can help customers
Career development
There are plenty of opportunities to continue your career with us, whether you progress within retail or pharmacy, move into store leadership, or join our Support Office.
Our benefits
- Generous employee discounts
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
- Maternity/Paternity/Adoption gift card
We offer a range of benefits in addition to the above; find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer and are committed to embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
What\’s next
If you\’re ready to make someone\’s day and make a difference, apply now. If your application is successful, we will contact you to attend an in-person interview within the next 14 days. We can provide reasonable adjustments to help you be at your best during the application and interview process.
Need To Know
We are recruiting Christmas Customer Advisors for our Falkirk store. We are looking for candidates to start from September onwards. A variety of shifts are available, including weekends, with hours typically between 12am and 8pm. Exact shift patterns will be discussed at interview.
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Christmas Customer Advisor - Zone A employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Advisor - Zone A
✨Tip Number 1
Get to know the Boots brand inside out! Familiarise yourself with their products and services so you can chat confidently with customers. This will not only help you stand out but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you would approach a customer needing help or advice. Role-playing with a friend can really boost your confidence and prepare you for those real-life interactions.
✨Tip Number 3
Be ready to showcase your teamwork skills! Boots values collaboration, so think of examples where you've worked well in a team. This will demonstrate that you can contribute positively to the store environment.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, keep an eye on your email for any updates or interview invites – we’re excited to meet you!
We think you need these skills to ace Christmas Customer Advisor - Zone A
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can bring that warm, friendly vibe to our store and create memorable experiences for our customers.
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Share why you’re excited about the role and how you connect with Boots' ethos and products.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention specific responsibilities or skills that match what we’re looking for, like being tech-savvy or a team player.
Apply Through Our Website: Make sure to apply through our website for the best chance of success! It’s super easy, and you’ll get all the info you need about the role and our amazing benefits right there.
How to prepare for a job interview at Boots Opticians
✨Know Your Stuff
Familiarise yourself with Boots' products and services. Being able to chat about popular items or seasonal offers will show your enthusiasm and help you connect with customers during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this role is all about creating memorable experiences for customers.
✨Be Ready for Teamwork
Boots values a collaborative spirit, so be prepared to discuss how you work well in a team. Share experiences where you supported colleagues or contributed to a group goal, highlighting your team player mindset.
✨Dress the Part
First impressions matter! Dress smartly and comfortably for your interview. You want to look professional while also being ready to demonstrate your energy and enthusiasm for the role.