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For Companies At a Glance
- Tasks: Engage with customers, offer product advice, and create memorable shopping experiences.
- Company: Join Boots, a leading retailer known for its inclusive and supportive culture.
- Benefits: Enjoy competitive pay, generous discounts, and access to 24/7 support services.
- Why this job: Kickstart your career in retail while spreading festive cheer this Christmas!
- Qualifications: Customer service skills and a team player attitude are essential.
- Other info: Flexible shifts available, with potential for permanent roles after the season.
Job Description
The salary for this role is £12.40 per hour. The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn\’t happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you\’ll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.
This role is a great opportunity whether you\’re just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you.
Whilst this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.
About the role
You will work in a Boots store and report to the Assistant or Store Manager, and your responsibilities will include:
- Customer Interaction: You\’ll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
- Till Operation: Whether you\’re wrapping up purchases at the counter or supporting our self-checkout systems, you\’ll bring energy and efficiency to every transaction.
- Stock Management: You\’ll take pride in keeping shelves full so our customers can always find exactly what they need during the busiest shopping season of the year.
- Store Presentation: We\’re proud of our stores, so you will ensure every area always looks its best.
- Online order support: Whilst this is a customer-facing role, you may assist with deliveries, picking, and packing for online orders as needed.
What you\’ll need to have
Full training is provided for this role, but these are the essential skills or experience needed to succeed:
- Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
- Customer Service Skills: We\’re looking for people who are comfortable approaching customers, providing a personalised experience that leaves a lasting impression.
- Operations Ready: You’ll need to be able to balance customer care with daily shopfloor and operational tasks.
- Tech‑Savvy: It’s important that you can learn about and use new technology, including operating handheld mobile devices, tills and self-checkouts.
- Team Player: A collaborative, one‑team mindset is necessary for helping each other meet the store goals and have fun along the way.
- Physical Stamina: You\’ll be on your feet, standing, walking and lifting. If you\’re ready to stay busy and active, this is the role for you!
- Brand Ambassador: We\’re looking for people who love our Boots ethos, products and services and can\’t wait to share them with customers.
It would be great if you also have
- Experience in a retail or customer-facing environment.
- Familiar with Boots products and services so you can help customers.
Career development
Are you thinking about your future career goals? There are plenty of opportunities to continue your career with us; whether you progress within retail or pharmacy, work your way up to store leadership or even join our Support Office. Why not check out some success stories here.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.
Our benefits
- Generous employee discounts
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
- Maternity/Paternity/Adoption gift card
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What\’s next
If you\’re ready to make someone’s day and make a difference, apply now! If your application is successful, we will be in contact with you to attend an in‑person interview within the next 14 days.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Need To Know
We are now recruiting Christmas Customer Advisors for our Bournemouth, Castle Point Shopping Park store. We are looking for candidates to start with us from 05/11/2025 onwards. We have a variety of shifts available, which include weekends. Please note that due to the anticipated volume of applications expected for this vacancy, we will close the advert when we have met our requirements.
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Christmas Customer Advisor - Zone A employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Advisor - Zone A
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing Boots' website and social media. Familiarise yourself with their products and values so you can show off your enthusiasm and knowledge during the chat.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do a mock interview. Focus on common customer service questions and how you’d handle different scenarios. This will help you feel more confident when it’s your turn in the hot seat.
✨Tip Number 3
Dress to impress! Even though it’s a festive role, looking smart and presentable can make a great first impression. Choose an outfit that reflects your personality while still being professional.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Christmas Customer Advisor - Zone A
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can bring that warm, friendly vibe to our store and make every customer's day a little brighter!
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Share why you’re excited about the role and what makes you a great fit for our team at Boots.
Tailor Your Application: Take a moment to read through the job description and match your skills and experiences to what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s quick and easy, and it helps us keep track of all applications in one place. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Boots Opticians
✨Know Your Stuff
Familiarise yourself with Boots' products and services. Being able to chat about their offerings will show your enthusiasm and help you connect with customers during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to make someone's day, as this role is all about creating memorable experiences.
✨Be Ready for Teamwork
Highlight your ability to work well in a team. Share experiences where you collaborated with others to achieve a common goal, as this role requires a one-team mindset to meet store objectives.
✨Demonstrate Your Tech Savviness
Brush up on your tech skills! Be prepared to discuss your experience with tills and handheld devices, as being comfortable with technology is key to succeeding in this role.