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For Companies At a Glance
- Tasks: Engage with customers, offer product advice, and create memorable shopping experiences.
- Company: Join Boots, a leading retailer with a festive spirit and inclusive culture.
- Benefits: Enjoy generous discounts, 24/7 support, and potential career progression.
- Why this job: Kickstart your career in retail while spreading holiday cheer!
- Qualifications: Customer service skills and a passion for helping others.
- Other info: Flexible shifts available; perfect for students looking to earn during the festive season.
The salary for this role is £12.40 per hour
The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn\’t happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you\’ll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.
This role is a great opportunity whether you\’re just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you.
Whilst this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.
About the role
- Customer Interaction: You\’ll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
- Till Operation: Whether you\’re wrapping up purchases at the counter or supporting our self-checkout systems, you\’ll bring energy and efficiency to every transaction.
- Stock Management: You\’ll take pride in keeping shelves full so our customers can always find exactly what they need during the busiest shopping season of the year.
- Store Presentation: We\’re proud of our stores, so you will ensure every area always looks its best.
- Online order support: Whilst this is a customer-facing role, you may assist with deliveries, picking, and packing for online orders as needed.
What you’ll need to have
- Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
- Customer Service Skills: Comfortable approaching customers, providing a personalised experience that leaves a lasting impression.
- Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
- Tech‑Savvy: Ability to learn and use new technology, including handheld mobile devices, tills and self-checkouts.
- Team Player: A collaborative, one‑team mindset is necessary for helping each other meet the store goals and have fun along the way.
- Physical Stamina: You’ll be on your feet, standing, walking and lifting. If you’re ready to stay busy and active, this is the role for you!
- Brand Ambassador: Love our Boots ethos, products and services and can’t wait to share them with customers.
It would be great if you also have
- Experience in a retail or customer‑facing environment.
- Familiar with Boots products and services so you can help customers.
Career development
There are plenty of opportunities to continue your career with us; whether you progress within retail or pharmacy, work your way up to store leadership or even join our Support Office. Why not check out some success stories here.
Our benefits
- Generous employee discounts
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
- Maternity/Paternity/Adoption gift card
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What\’s next
If you’re ready to make someone’s day and make a difference, apply now! If your application is successful, we will be in contact with you to attend an in‑person interview within the next 14 days. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Need To Know
We are now recruiting Christmas Customer Advisors for our Chelmsford, Chelmer Village Retail Park store. We are looking for candidates to start with us from December onwards. We have a variety of shifts available, which will include weekends. The exact shift patterns will be discussed at interview. Please note that due to the anticipated volume of applications expected for this vacancy, we will close the advert when we have met our requirements.
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Christmas Customer Advisor - Zone A employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Advisor - Zone A
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Boots. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and any relevant experience. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Even though it's a festive role, looking smart and presentable can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the Boots brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision. Plus, it’s a nice touch that many candidates forget!
We think you need these skills to ace Christmas Customer Advisor - Zone A
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and why you’d love to join us at Boots this festive season.
Tailor Your Application: Make sure to tailor your application to the role of Christmas Customer Advisor. Highlight any relevant experience you have in retail or customer service, and mention how you can contribute to creating a memorable shopping experience for our customers.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing benefits there.
How to prepare for a job interview at Boots Opticians
✨Know Your Stuff
Familiarise yourself with Boots' products and services. Being able to chat about popular items or seasonal offers will show your enthusiasm and help you connect with the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this role is all about creating memorable experiences.
✨Be Ready for Teamwork Questions
Since this role requires a collaborative mindset, be prepared to discuss how you work well in a team. Share specific instances where you contributed to a team goal or helped a colleague out.
✨Dress the Part
Even though it's a festive role, make sure you present yourself neatly and professionally. A smart appearance shows that you take the opportunity seriously and respect the brand.
