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For Companies At a Glance
- Tasks: Engage with customers, provide product advice, and ensure a delightful shopping experience.
- Company: Join Boots, a leading health and beauty retailer known for its inclusive culture.
- Benefits: Enjoy generous discounts, 24/7 counselling support, and flexible benefits tailored to you.
- Other info: Flexible shifts available, including weekends, with potential for permanent roles.
- Why this job: Be part of the festive spirit, make a difference, and kickstart your career in retail.
- Qualifications: No experience needed; just bring your customer service skills and a positive attitude!
Overview
The salary for this role is £12.40 per hour. The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn\’t happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you\’ll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.
This role is a great opportunity whether you\’re just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you. While this is a temporary contract, there may be the potential for a permanent role later depending on local opportunities, so it could be the start of a new career with us.
About the role
You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities will include:
- Customer Interaction: You\\\’ll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
- Till Operation: Whether you\\\’re wrapping up purchases at the counter or supporting our self-checkout systems, you\\\’ll bring energy and efficiency to every transaction.
- Stock Management: You\\\’ll take pride in keeping shelves full so our customers can always find exactly what they need during the busiest shopping season of the year.
- Store Presentation: You will ensure every area always looks its best.
- Online order support: While this is a customer-facing role, you may assist with deliveries, picking, and packing for online orders as needed.
What you\\\’ll need to have
Full training is provided for this role, but these are the essential skills or experience needed to succeed:
- Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year\\\’s Day.
- Customer Service Skills: We\\\’re looking for people who are comfortable approaching customers, providing a personalised experience that leaves a lasting impression.
- Operations Ready: You\\’ll need to balance customer care with daily shopfloor and operational tasks.
- Tech-Savvy: You can learn about and use new technology, including operating handheld mobile devices, tills and self-checkouts.
- Team Player: A collaborative, one-team mindset is necessary for helping each other meet store goals and have fun along the way.
- Physical Stamina: You\\\’ll be on your feet, standing, walking and lifting.
- Brand Ambassador: You should love our ethos, products and services and be eager to share them with customers.
It would be great if you also have
- Experience in a retail or customer-facing environment
- Familiar with Boots products and services so you can help customers
Career development
There are plenty of opportunities to continue your career with us; whether you progress within retail or pharmacy, work toward store leadership, or join our Support Office. Check out some success stories here.
Our benefits
- Generous employee discounts
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
- Maternity/Paternity/Adoption gift card
We have a great range of benefits in addition to the above that offer flexibility to suit you. Find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What\\\’s next
If you\\\’re ready to make someone\\\’s day and make a difference, apply now! If your application is successful, we will be in contact to attend an in-person interview within the next 14 days.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Need To Know
We are now recruiting Christmas Customer Advisors for our Lancaster, St Nicholas Arcades store, starting from September onwards. We have a variety of shifts available, working between the hours of 13:30 and 20:30 which may include weekends. The exact shift patterns will be discussed at interview. Available shift patterns: Sunday 10:30-16:30; Tuesday 16:30-20:30 or 13:30-17:30. Please note, due to the anticipated volume of applications, we will close the advert when we have met our requirements.
Store details: Store 1189 – LANCASTER, Address: 14-16 Lancaster Gate, Lancaster, Lancashire, UK
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Christmas Customer Advisor - Zone A employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Advisor - Zone A
✨Tip Number 1
Familiarise yourself with Boots' products and services before your interview. This will not only help you answer questions confidently but also show your enthusiasm for the role and the brand.
✨Tip Number 2
Demonstrate your customer service skills during the interview by sharing specific examples from your past experiences. Highlight situations where you went above and beyond to assist a customer, as this aligns perfectly with what Boots is looking for.
✨Tip Number 3
Be prepared to discuss your availability, especially around key dates like Black Friday and Christmas. Showing that you are flexible and willing to work during peak times can set you apart from other candidates.
✨Tip Number 4
Emphasise your teamwork skills in the interview. Boots values a collaborative environment, so share examples of how you've successfully worked with others to achieve common goals in previous roles.
We think you need these skills to ace Christmas Customer Advisor - Zone A
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any retail roles you've held. Emphasise skills like communication, teamwork, and tech-savviness, as these are crucial for the Christmas Customer Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the festive season. Mention specific examples of how you've made a positive impact in previous roles to demonstrate your suitability.
Highlight Availability: Clearly state your availability in your application, especially your willingness to work during Bank Holidays and weekends. This shows your commitment and flexibility, which are key for this temporary role.
Showcase Your Knowledge of Boots: Demonstrate your familiarity with Boots products and services in your application. This can set you apart from other candidates and show that you're genuinely interested in the company and its ethos.
How to prepare for a job interview at Boots Opticians
✨Show Your Customer Service Skills
As a Christmas Customer Advisor, your ability to connect with customers is crucial. Prepare examples of how you've provided excellent customer service in the past, and be ready to demonstrate your friendly and approachable nature during the interview.
✨Familiarise Yourself with Boots Products
Having knowledge about Boots' products and services will set you apart from other candidates. Take some time to research their offerings and think about how you can recommend them to customers effectively.
✨Demonstrate Team Spirit
Boots values collaboration, so be prepared to discuss your experiences working in a team. Highlight instances where you've supported colleagues or contributed to a positive team environment, as this will show you're a great fit for their culture.
✨Be Ready for Operational Questions
Since the role involves various operational tasks, expect questions about your ability to handle till operations and stock management. Think of examples that showcase your efficiency and attention to detail in previous roles.