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For Companies At a Glance
- Tasks: Lead a team to provide exceptional care services in partnership with local care homes.
- Company: Join Boots, a trusted name in healthcare with a focus on inclusivity and community.
- Benefits: Enjoy flexible benefits, generous discounts, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your career in healthcare.
- Qualifications: Must be a trained dispenser with experience in healthcare problem-solving.
- Other info: Flexible working options available; we support diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
As a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager.
You will need to have experience with leading and managing a team of dispensers, working alongside care homes and lead managers. Candidates will need to be a fully trained dispenser.
Your priorities will include:
- Planning the Care Services workload to ensure that your team provides the very best service possible.
- You will work in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers.
- You will resolve queries and issues raised by care homes.
- Supporting with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
- Working with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign-up of new business.
- You will work across all parts of the pharmacy in the store, including the healthcare counter
What you’ll need to have
- NVQ2 in Pharmaceutical Science (or equivalent)
- Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.
It would be great if you also have
- NVQ3 in Pharmaceutical Science (or equivalent)
- A full driving licence as you’ll visit the Care Homes you’re supporting.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\’s with you, we change for the better.
What\’s Next
If this feels like the right job to you and you apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
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Care Services Customer Partner employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Services Customer Partner
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work with care homes. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Boots and their care services. Be ready to discuss how your experience aligns with their mission to provide outstanding care. Show them you’re passionate about making a difference!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you feel more confident and articulate when it’s time to impress the hiring manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles there, so keep checking back for new opportunities!
We think you need these skills to ace Care Services Customer Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Care Services Customer Partner role. Highlight your experience with leading teams and working in healthcare environments, as this will show us you’re a great fit for the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer care and how your skills align with our mission at Boots. Keep it concise but impactful!
Showcase Relevant Experience: When filling out your application, don’t forget to showcase any relevant experience you have with care homes or pharmacy operations. We want to see how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to our hiring team. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Boots Opticians
✨Know Your Stuff
Make sure you brush up on your knowledge of pharmaceutical science and the specific responsibilities of a Care Services Customer Partner. Be ready to discuss your experience with managing dispensers and working alongside care homes, as this will show you understand the role inside out.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved issues in a healthcare environment. Think about times when you had to think on your feet or adapt to unexpected challenges, as this will demonstrate your ability to handle the fast-paced nature of the job.
✨Build Rapport with Stakeholders
Since you'll be working closely with care homes and local stakeholders, practice how you would establish and maintain relationships. Be ready to discuss your approach to collaboration and how you can contribute to delivering outstanding care services.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture at Boots. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Consider asking about their approach to customer care and how they support their employees.
