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- Tasks: Lead a team to deliver exceptional customer experiences and manage store operations.
- Company: Join Boots Opticians, a diverse and inclusive workplace committed to your growth.
- Benefits: Enjoy bonuses, generous discounts, flexible benefits, and 24/7 support.
- Why this job: Make a real impact while developing your skills in a dynamic retail environment.
- Qualifications: Experience in customer service and a passion for team leadership.
- Other info: Flexible working options available to suit your lifestyle.
The predicted salary is between 28800 - 43200 £ per year.
As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business to grow and change for the better.
Working across the whole store, your days will be full of variety. You will be involved in everything from customer service, store operations as well as the clinical activities which include patient pre‑screening, dispensing, accuracy checks and much more.
You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return to work reviews and performance management.
We will support you in completing our industry leading ‘Step into Optics’ training programme to help you to develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians.
What you’ll need to have:
- Experience working in a customer facing role
- Desire to learn
- Led or coached a team
It would be great if you also have:
- Experience working in a clinical environment
Our benefits:
- Discretionary Quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Clinical and Non‑Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards.
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
Assistant Store Manager (Retail) employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager (Retail)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Boots Opticians' social media and website. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer service and team leadership.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've led a team or improved customer experiences in previous roles. This is your chance to shine and demonstrate how you can contribute to the Boots Opticians team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Assistant Store Manager (Retail)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to create a great customer journey, just like you'll be doing at Boots Opticians!
Team Leadership Experience: If you've led or coached a team before, let us know! Share specific examples of how you’ve inspired and developed your team members, as this is key for the Assistant Store Manager role.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention any relevant clinical experience or training that aligns with the role, as it shows us you're serious about joining our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining Boots Opticians!
How to prepare for a job interview at Boots Opticians
✨Know Your Customer Service Basics
As an Assistant Store Manager, you'll need to lead a team in delivering top-notch customer service. Brush up on your customer service principles and be ready to share examples of how you've handled challenging situations in the past. This will show your understanding of the role and your ability to inspire your team.
✨Familiarise Yourself with Clinical Operations
Since the role involves clinical activities, it’s a good idea to have a basic understanding of what these entail. Research common procedures like patient pre-screening and dispensing. Being knowledgeable about these processes will demonstrate your commitment to the role and your readiness to support your team.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading or coaching a team. Think of specific instances where you’ve motivated others or helped them develop their skills. This is crucial for the Assistant Manager position, so be ready to highlight your leadership style and how it aligns with Boots Opticians' values.
✨Emphasise Your Desire to Learn
Boots Opticians values continuous development, so express your eagerness to grow within the company. Mention any relevant training or courses you’re interested in, especially the 'Step into Optics' programme. This shows that you're not just looking for a job, but a career where you can evolve and contribute.
