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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer care and operational excellence in retail and pharmacy.
- Company: Join Boots, a leading health and beauty retailer committed to inclusivity and diversity.
- Benefits: Enjoy flexible benefits, generous discounts, and access to 24/7 counselling support.
- Other info: Open to part-time options and offers reasonable adjustments during the application process.
- Why this job: Be part of a supportive culture where you can inspire others and make a real impact.
- Qualifications: Experience in team leadership and a passion for customer service are essential.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs.
Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.
Key responsibilities:
- You will lead your team to deliver business growth by providing care to our customers and patients
- You’ll be responsible for the performance and development of your team which you will deliver through regular coaching and reviews
- Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss and meet our customers’ expectations
- Conduct regular reviews, audits and risk assessments to protect patient and public safety
- Interpret data, trends and insights to work at pace and react to the changing needs of the customer
What you’ll need to have
- Experience leading a team within a customer facing setting
- An understanding of how to achieve performance goals through inspiring and coaching a team
- A collaborative personality and able to succeed in a team-centred environment
It would be great if you also have
- Experience working within community pharmacy
- Confidence with navigating and embracing new technology
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards . Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What\’s next
If you apply for this role, you will be invited to take a timed online assessment. Once you have completed the assessment, our team will review your application and be in touch to update you.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Closing date
31-Aug-2025
Business Area
Retail
Function
Retail Management, Store Colleagues
Keywords
Retail, Stores, Management, Customer, Assistant Manager, Customer Service, Manager, FMCG, Store Leadership, Sales, Retail Sales, Trainee
Hours per week
37.5
Latitude,longitude 1
51.376064293,-0.100511407
Shift Pattern to display to candidates (displayed externally). Please select one:
Weekdays and Weekends
Airport
No
Hours per week
Over 35 hours per week
Company
UK Stores
Division
16 – United Kingdom
Should this vacancy be excluded from being posted onto the Boots.jobs career site?
No
Region
7 – London
Area
172 – Croydon and Wimbledon
Store
866 – CROYDON
Req Posted Date
31-Jul-2025
County
Surrey
Country
UK
Address 1
12-18 Whitgift Centre
Address 2
Croydon
Address 3
Greater London
#J-18808-Ljbffr
Assistant Manager Retail employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager Retail
✨Tip Number 1
Familiarise yourself with the latest trends in retail and pharmacy. Understanding current market dynamics will help you demonstrate your knowledge during interviews and show how you can contribute to business growth.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a customer-facing environment. Highlight specific instances where your leadership inspired others and improved performance, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Brush up on your data interpretation skills. Being able to discuss how you've used data to make informed decisions in previous roles will set you apart, especially since the job involves reacting to changing customer needs.
✨Tip Number 4
Showcase your collaborative spirit by preparing to discuss how you've worked effectively within a team. Boots values inclusivity and teamwork, so demonstrating your ability to thrive in a team-centred environment will be beneficial.
We think you need these skills to ace Assistant Manager Retail
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of Assistant Manager Retail.
Highlight Leadership Experience: Emphasise any previous leadership roles you've held, especially in customer-facing environments. Provide specific examples of how you inspired and coached your team to achieve performance goals.
Showcase Customer Care Skills: Demonstrate your understanding of excellent customer service. Include examples of how you've connected with customers and addressed their needs effectively in past roles.
Prepare for Online Assessment: Since the application process includes a timed online assessment, practice similar assessments beforehand. This will help you feel more confident and perform better when the time comes.
How to prepare for a job interview at Boots Opticians
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully motivated your team in the past, focusing on specific outcomes and improvements.
✨Understand Customer Needs
Since the role involves connecting with customers, be ready to discuss how you gather insights about customer needs. Share experiences where you adapted services or products based on customer feedback.
✨Emphasise Coaching Experience
Highlight your experience in coaching and developing team members. Be prepared to discuss your approach to performance reviews and how you help others achieve their goals.
✨Familiarity with Data Interpretation
The job requires interpreting data and trends. Brush up on your analytical skills and be ready to discuss how you've used data to make informed decisions in previous roles.