Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer care and operational excellence.
- Company: Join Boots, a leading pharmacy and retail company committed to inclusivity and diversity.
- Benefits: Enjoy flexible working options, generous discounts, and a supportive employee assistance programme.
- Why this job: Be part of a dynamic team that values your input and fosters personal growth.
- Qualifications: Experience in customer-facing roles and a passion for team leadership are essential.
- Other info: Open to part-time and job share options; support available during the application process.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs.
Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.
Key responsibilities:
- You will lead your team to deliver business growth by providing care to our customers and patients
- You’ll be responsible for the performance and development of your team which you will deliver through regular coaching and reviews
- Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss and meet our customers’ expectations
- Conduct regular reviews, audits and risk assessments to protect patient and public safety
- Interpret data, trends and insights to work at pace and react to the changing needs of the customer
What you’ll need to have
- Experience leading a team within a customer facing setting
- An understanding of how to achieve performance goals through inspiring and coaching a team
- A collaborative personality and able to succeed in a team-centred environment
It would be great if you also have
- Experience working within community pharmacy
- Confidence with navigating and embracing new technology
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards . Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What\’s next
If you apply for this role, you will be invited to take a timed online assessment. Once you have completed the assessment, our team will review your application and be in touch to update you.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Business Area
Retail
Function
Retail Management, Store Colleagues
Keywords
Retail, Stores, Management, Customer, Assistant Manager, Customer Service, Manager, FMCG, Store Leadership, Sales, Retail Sales, Trainee
Hours per week
22.5
Latitude,longitude 1
53.011222284,-2.228455801
Shift Pattern to display to candidates (displayed externally). Please select one:
Weekdays and Weekends
Airport
No
Hours per week
16 to 24 hours per week
Company
UK Stores
Division
16 – United Kingdom
Should this vacancy be excluded from being posted onto the Boots.jobs career site?
No
Region
4 – Central
Area
128 – West Derby and North Staffordshire
Store
168 – NEWCASTLE UNDER LYME
Req Posted Date
29-Aug-2025
County
Staffordshire
Country
UK
Address 1
60-62 High Street
Address 2
Newcastle Under Lyme
Address 3
Staffordshire
#J-18808-Ljbffr
Assistant Manager Retail employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager Retail
✨Tip Number 1
Familiarise yourself with the latest trends in retail and pharmacy. Understanding current customer needs and preferences will help you demonstrate your ability to connect with customers during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a customer-facing environment. Highlight specific instances where your leadership inspired your team to achieve performance goals.
✨Tip Number 3
Showcase your collaborative skills by discussing experiences where you worked effectively within a team. Emphasise your ability to adapt and thrive in a team-centred environment, as this is crucial for the role.
✨Tip Number 4
Be ready to discuss how you would approach data interpretation and decision-making based on customer insights. This will demonstrate your analytical skills and your readiness to react to changing customer needs.
We think you need these skills to ace Assistant Manager Retail
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and team leadership. Use specific examples that demonstrate your ability to inspire and coach a team, as well as your understanding of customer care.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and customer service. Mention how your previous experiences align with the responsibilities of the Assistant Manager role and how you can contribute to the team's success.
Prepare for the Online Assessment: Since you'll be invited to take a timed online assessment, practice common assessment questions related to customer service scenarios and team management. This will help you feel more confident and perform better.
Showcase Your Leadership Skills: During the application process, emphasise your leadership skills. Provide examples of how you've successfully led a team in the past, focusing on your coaching methods and how you've achieved performance goals.
How to prepare for a job interview at Boots Opticians
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully motivated your team in the past, especially in customer-facing roles.
✨Understand Customer Needs
Since the role involves connecting with customers, be ready to discuss how you gather insights about customer needs. Share specific instances where you adapted your approach based on customer feedback or trends.
✨Emphasise Coaching Experience
Highlight your experience in coaching and developing team members. Be prepared to discuss your methods for conducting performance reviews and how you help your team achieve their goals.
✨Familiarity with Technology
Given the emphasis on embracing new technology, mention any relevant tools or systems you've used in previous roles. Show your willingness to learn and adapt to new technologies that can enhance customer service.
