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- Tasks: Join us as a Customer Service Advisor, handling calls and emails to assist Boots customers.
- Company: Boots is a leading health and beauty retailer committed to inclusivity and employee growth.
- Benefits: Enjoy flexible hours, generous discounts, and access to 24/7 counselling support.
- Why this job: Kickstart your career with full training and the potential for a permanent role in a supportive environment.
- Qualifications: Good communication skills and a passion for helping customers are essential; contact centre experience is a plus.
- Other info: Immediate start available; part-time roles require at least 25 hours per week.
The predicted salary is between 24636 - 24636 £ per year.
NEED TO BE AVAILABLE TO START IMMEDIATELY
Contract: Fixed Term until the end of January 2026
Salary: £24,636.15 (pro-rata for part time team members)
Working hours: 25 - 37.5 hours
Our operating hours are:
- Monday to Friday 8:30am to 6:30pm
- Saturday 8:45am to 5pm
- Sunday 10am to 5pm
Shift Patterns: Our shift patterns are designed to provide a healthy work-life balance. You will enjoy two full weekends off in a 4-week rotation. For example:
- Week 1: 44 hours spread across 6 days
- Week 2: 31 hours over 4 days.
We are only able to consider part-time applicants who can work at least 25 hours per week and are available on weekends.
About the role
Joining us as a Customer Service Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience in a customer environment and you're looking for a new challenge. Whilst this is a temporary contract, there could be the potential for a permanent role later depending on the opportunities available, so it could be the start of a new career at Boots.
Key responsibilities
As an important member of our Inbound Customer Service Team, you will be the friendly voice our customers rely on. You will also:
- Handle calls and emails from Boots customers
- Understand customer needs
- Help with queries about Boots.com, Advantage Card and Healthcare
- Help customers sign up for our services, ensuring they receive the best possible care.
Our Training Program!
Full training is provided for the role. Your 4-week journey combines classroom learning and hands-on experience. Our Training Team and Mentors will support you throughout. Your first week will be full-time, regardless of your contracted hours, to ensure a strong start.
What you'll need to have
These are the essential skills or experience needed to succeed in this role:
- Available to start immediately
- Good communication skills
- Able to understand and address customer needs and challenges with compassion.
- Able to resolve customer queries.
- Comfortable working at pace
- Able to handle multiple tasks and stay organised in a busy customer environment.
- Comfortable using computer systems and new software.
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criterion:
- Contact centre experience
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What’s next
We will review your application. If successful, our recruitment team will email to book in for a face-to-face interview at our Nottingham Support Office. If you have any questions about this role, please contact csc.recruitment@boots.co.uk
Where a role is advertised as full-time, we are open to discussing part-time and job share options above 25 hours during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit a DBS (Disclosure & Barring Service) Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Advisor employer: Boots Opticians
Contact Detail:
Boots Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advisor
✨Tip Number 1
Make sure you highlight your availability to start immediately during any conversations or interviews. This is a key requirement for the role, and demonstrating your readiness can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with Boots' services, especially Boots.com and the Advantage Card. Being knowledgeable about these will help you answer customer queries more effectively and show your enthusiasm for the role.
✨Tip Number 3
Practice your communication skills by engaging in mock customer service scenarios. This will prepare you for the fast-paced environment and help you demonstrate your ability to handle multiple tasks during the interview.
✨Tip Number 4
Showcase any previous experience in customer service, even if it's not from a contact centre. Relating your past experiences to the responsibilities of the Advisor role can help illustrate your capability to meet customer needs.
We think you need these skills to ace Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Customer Service Advisor. Emphasise your communication skills, ability to handle customer queries, and any previous experience in a customer service environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Boots and how your skills can contribute to their customer service team. Be sure to address your availability to start immediately.
Highlight Relevant Skills: In your application, clearly outline your ability to understand and address customer needs, manage multiple tasks, and use computer systems. These are essential skills for the role, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Boots Opticians
✨Show Your Availability
Since the role requires immediate availability, make sure to emphasise your readiness to start right away. Be clear about your schedule and how it aligns with their shift patterns.
✨Demonstrate Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, showcasing your ability to understand and address their needs.
✨Highlight Organisational Skills
In a busy customer environment, staying organised is crucial. Share specific instances where you successfully managed multiple tasks or resolved queries efficiently, demonstrating your ability to handle pressure.
✨Familiarise Yourself with Boots Services
Before the interview, take some time to learn about Boots' services, such as Boots.com and the Advantage Card. This knowledge will help you answer questions confidently and show your genuine interest in the role.