Senior Control Room Manager

Nottingham, Support Office

What you’ll be doing:

• Oversee the warehouse systems and ensure they are optimised to maintain the smooth running of the warehouse.
• Responsible for managing, leading and motivating a specialist team of direct reports.
• Providing 24/6 cover to provide core shift management of the Control room Witron system which runs the Warehouse.
• Lead a team that monitors the daily workload progress and takes any systems, engineering or operational actions necessary to ensure the work is completed.
• Motivate a large specialist team made up of Control room Managers and Assistant Control Room Managers.
• Ensure the team reviews the balance of the day's inputs and outputs to make decisions on what actions are required to ensure maximum fulfilment of stock receipts.
• Ensure the system delivers optimum throughput and system availability.
• Identify when performance is starting to deviate from target/acceptable levels and ensure correct teams take appropriate actions to remedy.
• Ensure the team coordinates with relevant areas to drive engineering and system expertise to rectify issues at the earliest opportunity.
• Analyse issues post-resolution to accurately conclude the root cause and develop a clear action plan for resolution.
• Ensure that all pick planning and re-profiling activity and associated pick resource estimates for the relevant areas within those warehouse areas.
• Support decision making to adjust the outbound flow including tactical workload reduction (scratching, rolling picks) to ensure that all vehicles are loaded to meet the trunking delivery schedule.
• Maintain a working relationship with Boots IT to ensure that the warehouse is provided the best service for receiving store and suppliers orders on time to deliver a world class service.

What you’ll need to have (our must-haves):

• Experience managing a technical team, IT equipment and resolving system related problems.
• Experience writing/developing management reports, working with automated warehouse systems and controlling use and repairs of IT equipment.
• Exposure to project based work, warehouse processes and flows and extensive operational and people management skills.
• Demonstrate a flexible and adaptable approach, maintain relationships and influence performance.
• Detailed experience of warehouse processes/flows and working with automated warehouse systems.
• Able to resolve conflicts, maintain relationships and influence performance.

Rewards designed for you:

• Boots Retirement Savings Plan.
• Discretionary annual bonus.
• Generous employee discounts.
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

About The Boots Group:

The Boots Group is a trusted leader in healthcare, pharmacy and retail, operating across 11 countries - including the UK, Ireland, Thailand and Mexico. The Boots Group brands - including Boots, Boots Opticians, No7 Beauty Company, Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses, serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

What’s next:

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. We hope to hear from you soon. Be brilliant with Boots.