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- Tasks: Welcome customers and manage appointments in a busy hearingcare clinic.
- Company: Join Boots Hearingcare, a trusted name in healthcare with a supportive team.
- Benefits: Competitive salary, annual bonus, Boots discount, and flexible benefits.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Friendly attitude, strong communication skills, and a proactive team player.
- Other info: Full training provided; part-time role with Saturday shifts required.
The predicted salary is between 17800 - 26700 £ per year.
If you enjoy working with people, creating great first impressions, and being part of a healthcare team that genuinely improves lives, this could be the role for you. This is an opportunity to join a busy, customer-focused Boots Hearingcare clinic on a part-time basis, where you’ll play a key role in shaping each customer’s experience—supported by the scale, stability, and long-term investment of Boots Hearingcare and Sonova.
No sales pressure. No guesswork. Just a welcoming environment, clear processes, and the support to do your job well.
The Clinic Environment
- You’ll work within a modern Boots Hearingcare clinic, designed to support a smooth, professional customer journey, including:
- A welcoming reception and consultation space
- Structured appointment systems and diaries
- Strong clinical, operational, and admin support
- Close collaboration with Audiologists and store teams
Everything is built around delivering a calm, organised, and reassuring experience for every customer.
The Role
- As a Part-Time Hearingcare Host, you’ll:
- Be the first point of contact for customers, creating a warm and professional welcome
- Manage appointment bookings, confirmations, check-ins, and reschedules
- Make daily confirmation calls to help reduce no-shows
- Respond to general enquiries about hearing tests, hearing aids, and aftercare
- Engage with in-store customers to raise awareness of hearing services and encourage bookings
- Support clinic administration, including payments, stock control, and filing
- Maintain a clean, organised, and welcoming clinic environment
This is a store-based, part-time role, and Saturday working is required as part of the weekly rota.
What’s In It For You
- Salary: £23,810 per annum (pro-rata for part-time hours)
- Annual bonus: Up to 10%
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Pension scheme & life assurance
- Flexible Benefits Box – tailor your package
- 25–30 days annual leave plus bank holidays
- TELUS wellbeing support – confidential support inside and outside work
- Long service awards recognising your contribution
What we’re looking for
- A friendly, approachable, and customer-focused attitude
- Confidence communicating with the public in a busy environment
- Strong organisation and attention to detail
- Comfort using IT systems and managing schedules
- A proactive team player mindset
Previous experience in customer service, retail, or healthcare is beneficial—but not essential. What matters most is your attitude, reliability, and commitment to great service. Full training and ongoing support will be provided.
"We Care, We drive innovation, We strive for excellence, We build the best team"
Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Hearingcare Host- Princes Street employer: Boots Hearingcare
Contact Detail:
Boots Hearingcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearingcare Host- Princes Street
✨Tip Number 1
Get to know the company culture! Before your interview, check out Boots Hearingcare's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their customer-focused environment.
✨Tip Number 2
Practice your people skills! Since you'll be the first point of contact for customers, role-play common scenarios with a friend. This will boost your confidence and help you create that warm, professional welcome they’re looking for.
✨Tip Number 3
Be proactive! If you have questions about the role or the clinic, don’t hesitate to ask during your interview. Showing initiative can set you apart and demonstrate your commitment to great service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Boots Hearingcare team and ready to contribute to their mission of improving lives.
We think you need these skills to ace Hearingcare Host- Princes Street
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for working with people and creating great first impressions.
Tailor Your Application: Make sure to tailor your application to the Hearingcare Host role. Highlight any relevant experience in customer service or healthcare, and explain how your skills align with our values of care, innovation, and excellence.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our fantastic team at Boots Hearingcare.
How to prepare for a job interview at Boots Hearingcare
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Hearingcare Host. Familiarise yourself with the customer journey in a healthcare setting and think about how you can contribute to creating a welcoming environment for customers.
✨Showcase Your People Skills
Since this role is all about interacting with customers, be prepared to demonstrate your friendly and approachable attitude. Think of examples from your past experiences where you've successfully engaged with people, especially in busy environments.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Discuss how you manage schedules and appointments effectively, as well as any experience you have with administrative tasks. This will show that you can handle the structured appointment systems mentioned in the job description.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
