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For Companies At a Glance
- Tasks: Welcome customers and manage appointments in a supportive healthcare environment.
- Company: Join Boots Hearingcare, a trusted name in healthcare with a focus on customer experience.
- Benefits: Enjoy a competitive salary, annual bonus, and flexible benefits tailored to you.
- Why this job: Make a real difference in people's lives while working in a friendly team.
- Qualifications: Customer service experience is a plus, but a positive attitude is what we value most.
- Other info: Full training provided, with excellent career growth opportunities in a dynamic clinic.
The predicted salary is between 23810 - 26500 £ per year.
If you enjoy working with people, creating great first impressions, and being part of a healthcare team that genuinely improves lives, this could be the role for you. This is an opportunity to join a busy, customer-focused Boots Hearingcare clinic, where you’ll play a key role in shaping each customer’s experience—supported by the scale, stability, and long-term investment of Boots Hearingcare and Sonova. No sales pressure. No guesswork. Just a welcoming environment, clear processes, and the support to do your job well.
The Clinic Environment
- You’ll work within a modern Boots Hearingcare clinic, designed to support a smooth, professional customer journey, including:
- A welcoming reception and consultation space
- Structured appointment systems and diaries
- Strong clinical, operational, and admin support
- Close collaboration with Audiologists and store teams
The Role
- As a Hearingcare Host, you’ll:
- Be the first point of contact for customers, creating a warm and professional welcome
- Manage appointment bookings, confirmations, check-ins, and reschedules
- Make daily confirmation calls to help reduce no-shows
- Respond to general enquiries about hearing tests, hearing aids, and aftercare
- Engage with in-store customers to raise awareness of hearing services and encourage bookings
- Support clinic administration, including payments, stock control, and filing
- Maintain a clean, organised, and welcoming clinic environment
This is a store-based role, working 5 days per week, including some weekends.
What’s In It For You
- Salary: £23,810 per annum
- Annual bonus: Up to 10%
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Pension scheme & life assurance
- Flexible Benefits Box – tailor your package
- 25–30 days annual leave plus bank holidays
- TELUS wellbeing support – confidential support inside and outside work
- Long service awards recognising your contribution
What we’re looking for
- A friendly, approachable, and customer-focused attitude
- Confidence communicating with the public in a busy environment
- Strong organisation and attention to detail
- Comfort using IT systems and managing schedules
- A proactive team player mindset
- Previous experience in customer service, retail, or healthcare is beneficial—but not essential. What matters most is your attitude, reliability, and commitment to great service. Full training and ongoing support will be provided.
“We Care, We drive innovation, We strive for excellence, We build the best team”
Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Hearingcare Host- Newtownabbey employer: Boots Hearingcare
Contact Detail:
Boots Hearingcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearingcare Host- Newtownabbey
✨Tip Number 1
Get to know the company! Research Boots Hearingcare and Sonova to understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Hearingcare Host, you'll be the first point of contact for customers. Role-play with friends or family to get comfortable with welcoming customers and handling enquiries confidently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to healthcare. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Boots Hearingcare team. Don’t miss out on this opportunity!
We think you need these skills to ace Hearingcare Host- Newtownabbey
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at Boots Hearingcare.
Tailor Your Application: Make sure to customise your application for the Hearingcare Host position. Highlight any relevant experience in customer service or healthcare, and explain how your skills align with what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Boots Hearingcare
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Hearingcare Host. Familiarise yourself with the customer journey in a healthcare setting and think about how you can contribute to creating a welcoming environment.
✨Showcase Your People Skills
Since this role is all about interacting with customers, be prepared to demonstrate your friendly and approachable attitude. Think of examples from your past experiences where you've successfully engaged with people, especially in busy environments.
✨Be Organised and Detail-Oriented
The job requires strong organisational skills, so come ready to discuss how you manage appointments and schedules. You might even want to share a time when your attention to detail made a difference in your previous roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the training process or how the team collaborates to enhance customer experience.
