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For Companies At a Glance
- Tasks: Welcome customers, manage appointments, and support clinic operations in a friendly environment.
- Company: Join Boots Hearingcare, a trusted name in healthcare with a focus on customer experience.
- Benefits: Competitive salary, annual bonus, Boots discount, free hearing aids, and flexible benefits.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Friendly attitude, strong communication skills, and a proactive team player mindset.
- Other info: Full training provided, with excellent career growth opportunities in a modern clinic.
The predicted salary is between 23810 - 26500 £ per year.
If you enjoy working with people, creating great first impressions, and being part of a healthcare team that genuinely improves lives, this could be the role for you. This is an opportunity to join a busy, customer-focused Boots Hearingcare clinic, where you’ll play a key role in shaping each customer’s experience—supported by the scale, stability, and long-term investment of Boots Hearingcare and Sonova. No sales pressure. No guesswork. Just a welcoming environment, clear processes, and the support to do your job well.
The Clinic Environment
- You’ll work within a modern Boots Hearingcare clinic, designed to support a smooth, professional customer journey, including:
- A welcoming reception and consultation space
- Structured appointment systems and diaries
- Strong clinical, operational, and admin support
- Close collaboration with Audiologists and store teams
The Role
- As a Hearingcare Host, you’ll:
- Be the first point of contact for customers, creating a warm and professional welcome
- Manage appointment bookings, confirmations, check-ins, and reschedules
- Make daily confirmation calls to help reduce no-shows
- Respond to general enquiries about hearing tests, hearing aids, and aftercare
- Engage with in-store customers to raise awareness of hearing services and encourage bookings
- Support clinic administration, including payments, stock control, and filing
- Maintain a clean, organised, and welcoming clinic environment
This is a store-based role, working 5 days per week, including some weekends.
What’s In It For You
- Salary: £23,810 per annum
- Annual bonus: Up to 10%
- Boots Discount Card
- Free hearing aids (if required as an employee)
- Free flu vaccination (discounted for family members)
- Pension scheme & life assurance
- Flexible Benefits Box – tailor your package
- 25–30 days annual leave plus bank holidays
- TELUS wellbeing support – confidential support inside and outside work
- Long service awards recognising your contribution
What we’re looking for
- A friendly, approachable, and customer-focused attitude
- Confidence communicating with the public in a busy environment
- Strong organisation and attention to detail
- Comfort using IT systems and managing schedules
- A proactive team player mindset
- Previous experience in customer service, retail, or healthcare is beneficial—but not essential. What matters most is your attitude, reliability, and commitment to great service. Full training and ongoing support will be provided.
“We Care, We drive innovation, We strive for excellence, We build the best team”
Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Hearingcare Host- Letchworth employer: Boots Hearingcare
Contact Detail:
Boots Hearingcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearingcare Host- Letchworth
✨Tip Number 1
Get to know the company! Research Boots Hearingcare and understand their values and mission. This will help you connect with the team during your interview and show that you're genuinely interested in being part of their customer-focused environment.
✨Tip Number 2
Practice your people skills! As a Hearingcare Host, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence in creating that warm and professional welcome.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. Engaging with the team shows your enthusiasm and commitment to providing great service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your personality and passion for helping others right from the start.
We think you need these skills to ace Hearingcare Host- Letchworth
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable side. Remember, we’re looking for someone who fits in with our team and shares our passion for customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Hearingcare Host role. Mention any relevant customer service experience or teamwork examples that demonstrate your ability to create a welcoming environment for customers.
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Highlight your key achievements and skills that relate directly to the job description.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Boots Hearingcare!
How to prepare for a job interview at Boots Hearingcare
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Hearingcare Host. Familiarise yourself with the customer journey in a healthcare setting and think about how you can contribute to creating a warm and professional welcome for customers.
✨Showcase Your People Skills
Since this role is all about interacting with customers, be prepared to demonstrate your friendly and approachable attitude. Think of examples from your past experiences where you've successfully engaged with people, especially in busy environments.
✨Be Organised and Detail-Oriented
The job requires strong organisational skills, so come ready to discuss how you manage schedules and appointments. You might even want to bring a few ideas on how to improve efficiency in a clinic setting—this shows initiative and a proactive mindset!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the environment is the right fit for you.
