Regional Coordinator- Guildford

Join Our Team as a Regional Coordinator

Are you a people person with a passion for delivering exceptional customer care? Do you thrive in a busy friendly environment where no two days are the same? Join us at Boots Hearingcare and help make a real difference to people’s lives every day.

About Us

We specialise in tailored solutions for hearing challenges offering comprehensive assessments, expert fittings and dedicated after‑care. With our commitment to personalised care and cutting‑edge technology we aim to improve quality of life through better hearing. As part of the Sonova family Boots Hearingcare benefits from decades of excellence leading the industry in developing, manufacturing and distributing hearing aids and cochlear implants.

About the Role

We’re excited to open applications for a Regional Coordinator to support our clinics across Region 9. This role will be based in our Guildford World of Hearing store.

This is a key role within our operational structure ensuring our clinics run smoothly, our teams feel supported and our customers receive an exceptional experience on their journey to better hearing.

As a Regional Coordinator you’ll be at the centre of regional operations: planning ahead, keeping diaries running efficiently, coordinating staffing and supporting our clinics day‑to‑day. Working closely with the Senior Regional Sales Manager, Hearing Aid Audiologists and clinic teams you’ll play a vital role in keeping Region 9 operating at its best.

What you’ll be doing

• Partner with the Senior Regional Sales Manager to maximise productivity and reduce waste
• Analyse diary potential and improve accessibility across clinics
• Manage regional diaries, staffing schedules, Mobile Audiologists, QHAD timetables and absence cover
• Support customers through confirmation calls, rescheduling and ensuring correct appointment bookings
• Oversee remote services including orders, replacements and Hearing Aid Audiologist remote diary scheduling
• Manage stock loan aids and asset allocation for new starters and leavers
• Provide day‑to‑day operational support to clinics and act as a point of contact for queries
• Support compliance processes, training completion and onboarding / off‑boarding
• Track and report health & safety incidents and work with the H&S team to resolve issues
• Provide cross‑regional support where required

Benefits at Boots Hearingcare

• Salary: £27,000 Regional Bonus
• Boots Discount Card – exclusive discounts on a wide range of products at Boots stores
• Free hearing aids for employees
• Free flu vaccine – available at Boots Pharmacies (discounted for family members)
• Pension scheme – comprehensive pension plan
• Flexible benefit box – tailor benefits to your individual needs
• Life assurance cover
• Long service awards
• Generous annual leave – 25 days increasing with length of service up to a maximum of 30 days plus bank holidays
• Telus – confidential support network offering help and advice on matters both in and outside of work

Person Specification

• 3–5 years experience in operations coordination, office management or resource planning
• Clinical experience preferred or willingness to complete Hearing Wellness Advisor qualification
• Strong organisational and planning skills
• Excellent communication and customer service mindset
• Confident using systems, data and technology
• Solutions‑focused, calm under pressure and adaptable to change
• A collaborative team player who is happy to support others when needed

Experience in customer service, retail or healthcare is brilliant. If not, we provide full training and ongoing support to help you succeed.

Boots Hearingcare is an equal opportunity employer.

At Boots Hearingcare we celebrate diversity and build the strongest team. Everyone is treated equally and given the opportunity to grow regardless of background or identity.

Key Skills

• Project / Program Management
• Change Management
• Time Management
• Data Collection
• ICD–10
• Management Experience
• Microsoft Outlook
• MDS
• Retail Sales
• Microsoft PowerPoint
• Yoga
• Stocking

Employment Type: Full Time

Vacancy: 1