Medical Operations LeadAre you an experienced doctor ready to step into a leadership role at the forefront of online healthcare? We are looking for a Medical Operations Lead to oversee the day-to-day running of our medical service at Boots Online Doctor. You'll lead and support our team of doctors, making sure patients receive safe, high-quality and timely care from the comfort of their homes. Working closely with our operations, pharmacy and clinical governance teams, you'll shape how our clinical service runs, improves and grows. If you're a natural leader who cares about both patients and the clinicians who look after them, we'd love to hear from you!Lead the day-to-day clinical operations of our doctor service, making sure patient demand is met safely and efficientlyRecruit, onboard, support and develop our team of doctorsPlan clinical capacity and rotas together with our clinical operations teamMonitor and improve the quality of consultations through audit, feedback and peer reviewWork hand in hand with People Development Managers to ensure levels of quality, engagement and productivity across the GP teams.Act as a senior point of escalation for complex clinical queries, complaints and incidentsContribute to clinical governance, including incident reviews, prescribing guidelines and policy updatesWork with our product and technology teams to improve clinical workflows and our secure IT platformUndertake online, video or telephone consultations to keep your clinical skills currentFull GMC registration with a licence to practise, and inclusion on the GP RegisterSubstantial experience working as a GP in the UKExperience of leading, managing or supervising clinical teamsA good understanding of clinical governance, audit and patient safetyExcellent organisational skills and the ability to balance competing prioritiesYou will be able to make decisions promptly and know when to ask for helpYou will have a can-do attitude and be committed to always improving our servicesYou will have a flexible team player who can thrive in our start-up mentality. We have a lot to learn and iterations are frequent!Pension membershipPartial paid maternity leaveDiscretionary annual bonusGenerous employee discountsFlexible benefits scheme
Manager in London employer: Boots.com
Boots.com is an attractive employer due to its commitment to employee development and a supportive work culture. With a focus on healthcare and retail, employees have the opportunity to make a real impact in their communities. The company also offers competitive salaries and a range of benefits to support work-life balance.
