At a Glance
- Tasks: Ensure accurate stock movement and deliver excellent customer service.
- Company: Join Booths, a family-run business with a caring culture since 1847.
- Benefits: Enjoy discounts, wellbeing support, and a pension plan.
- Other info: Flexible full-time and part-time roles available for a 6-month contract.
- Why this job: Be part of a supportive team and make a real difference in customer experience.
- Qualifications: No specific qualifications required, just a passion for great service.
The predicted salary is between 27600 - 27600 £ per year.
Rate: £13.30
Location: Bluebell Way, Preston
Hours: Full time and part time available
Contract Type: Fixed Term
Closing date: 06/08/2026
Working Pattern: We have both part time and full time roles available for a period of 6 months fixed term contract. Working days will consist of Monday - Saturday and some Sundays.
The role is to ensure accuracy of stock movement between Booths, its stores and third party customers through timely receipting and charging of all goods using business systems and processes.
Key Responsibilities:- To deliver a high level of customer service by delivering a warm northern welcome to every customer each and every time.
- To demonstrate all of the characteristics of Booths outlined in the Company Purpose.
- To respond to any internal customer queries and complaints in a professional manner directing them to the relevant department if necessary and in a timely manner.
- To ensure compliance with Company Procedures and Legislation relating to Health & Safety, Food Hygiene.
- To achieve and maintain professional standards across all aspects of the role and present a smart, respectful, clean and professional image at all times.
- To adhere to all safe and legal practices and to work in accordance with departmental Standard Operating Procedures (SOPs) and guidance notes.
- To be an active member of the Admin team undertaking any other duties within the department as reasonably directed by the Supervisor and Management in the interest of customer service and efficiency.
- Duties may include, especially at peak operational periods: Completion of stock takes, Warehouse duties, Cleaning.
About Booths: Booths is more than just a well-loved store. It's a family. It’s about the People, the Product and the Place. We’ve been a family-run business since 1847 and joining our team really does feel like joining a caring, supportive family. You feel special and each day we all work together to be the best. Our Dream is to be loved by our customers for inspiring and nourishing their desire for excellent food and drink.
Working for us has great rewards:
- Discount card, 25% off Café, lunchtime and Hot Counter, 20% off Meat, Fish, Fruit and Vegetables, 10% off Licensed, 15% off everything else
- Shopping discounts with my Booths benefits
- Wellbeing support
- Pension
Please Note: If we receive a significant number of applications then we may close applications for this vacancy earlier than the advertised closing date.
Process Assistant (6 months Fixed Term contract) in Preston employer: Booths
Booths in England is an excellent employer, offering a supportive work environment where part-time Fresh Counter Specialists can thrive. With flexible hours, employee discounts, and pension benefits, we prioritise the well-being and growth of our team members, making it a rewarding place to enhance your career while enjoying a meaningful role in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Process Assistant (6 months Fixed Term contract) in Preston
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Booths.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Booths. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Process Assistant (6 months Fixed Term contract) in Preston
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Booths.
How to prepare for a job interview at Booths
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Booths's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Booths offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
