At a Glance
- Tasks: Engage with customers and enhance their shopping experience in our Counters and Café.
- Company: Join Booths, a family-run business since 1847, where you’re part of the family.
- Benefits: Enjoy discounts, wellbeing support, and a pension plan while working with us.
- Other info: Flexible hours with great career growth opportunities in a supportive environment.
- Why this job: Make a real difference in customer service while gaining valuable retail experience.
- Qualifications: Friendly attitude and willingness to learn; no prior experience needed.
The predicted salary is between 26584 - 26584 £ per year.
Rate: £12.80
Location: 3 Halstead Ln, Nelson BB9 6HH
Hours: 20 hours per week
Contract Type: Permanent
Closing date: 18/07/26
Working Pattern:
This is a part-time position with a contract of 20 hours per week. As part of your contract, we ask for availability that is, as a minimum, one and a half times your weekly hours. For example, if you were on a 10-hour contract, we would ask for 15 hours of availability. This doesn’t mean you will work 15 hours (unless there is overtime available, and this may be offered to you) but your shifts may be placed anywhere within the availability you provide. This helps us build fair, consistent rotas, and ensures we can meet customer demand across the week. With this role being in Retail, you must also be available to work one late night and one weekend day per week. You will have 2.5 weeks’ notice of when your shifts will be. If you can’t exactly match the hours and days we are looking for, this can be discussed. We are always happy to hear from you.
The Role - Counters and Café:
Our customers will be your main focus, and everything you do will be with their shopping experience in mind. As a Specialist Customer Assistant, you will be working on our Counters and within our cafes. As part of our Counters team, you will be working with a variety of meat, fish and dairy products. You will have a high degree of customer interaction and should therefore have a friendly, polite and approachable manner. As a member of our Café team you could be supporting in the kitchen making items from the menu or working as part of the Front of House team making beverages, serving customers or keeping on top of cleanliness within the dining area.
About:
At Booths, you’re more than an employee, you’re part of the family. We’ve been family-run since 1847, and that spirit runs through everything we do. When you join our team, you’ll feel supported, valued, and inspired to be your best. We believe in three things: People, Product, and Place. That means looking after each other, championing great food and drink, and creating welcoming stores where our customers and colleagues feel at home.
Working for us has great rewards:
- Discount card, 25% off Café, lunchtime and Hot Counter, 20% off Meat, Fish, Fruit and Vegetables, 10% off Licensed, 15% off everything else
- Shopping discounts with my Booths benefits
- Wellbeing support
- Pension
Rate:
- Under 18: £10.30 p/h
- 18 – 20 years: £10.94 p/h
- 21+: £12.80 p/h
Please Note: If we receive a significant number of applications then we may close applications for this vacancy earlier than the advertised closing date.
Customer Assistant (Specialist) in Barrowford employer: Booths
Booths in England is an excellent employer, offering a supportive work environment where part-time Fresh Counter Specialists can thrive. With flexible hours, employee discounts, and pension benefits, we prioritise the well-being and growth of our team members, making it a rewarding place to enhance your career while enjoying a meaningful role in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant (Specialist) in Barrowford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Booths and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Booths and let us see your personality shine through!
We think you need these skills to ace Customer Assistant (Specialist) in Barrowford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Booths.
Get Familiar with Our Brand:Before applying, take some time to learn about Booths and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Booths
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Booths.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Booths will surely appreciate.
