At a Glance
- Tasks: Provide expert technical support for domain registration and DNS management.
- Company: Join a leading tech company focused on customer care and innovation.
- Benefits: Work from home, health insurance, life insurance, and job stability.
- Other info: Dynamic role with opportunities for continuous learning and growth.
- Why this job: Make a real difference by solving complex technical issues for clients.
- Qualifications: Strong analytical skills and ability to communicate technical solutions clearly.
The predicted salary is between 40500 - 49500 £ per year.
Department / Area: Technical Support / Customer Service
Support Type: B2B, B2C, and B2B2C
Job Summary
Responsible for providing specialized technical support within the domain registration and DNS management industry, handling high-complexity incidents that exceed the scope of first-level support. Acts as a technical liaison between clients, partners, and engineering teams, ensuring accurate diagnostics, effective communication, and timely incident resolution.
Main Responsibilities
- Configure and resolve incidents involving DNS records (A, MX, CNAME, TXT, NS).
- Manage domain registration and transfer processes (gTLDs and ccTLDs).
- Administer WHOIS contact details and ensure compliance with specific requirements of various registries (ISNIC, DENIC, among others).
- Provide support for registrar API integrations and webhook configurations.
- Validate authentication flows (authorization codes, ownership verification).
- Diagnose and clearly communicate technical incidents to clients, partners, and internal teams.
Requirements
- Strong analytical skills and a focus on root cause resolution.
- Comfort in reading and interpreting technical documentation.
- Ability to explain technical solutions clearly to both technical and non-technical audiences.
- Proactive attitude and the ability to prioritize multiple incidents under time constraints.
- Continuous technical curiosity and willingness to stay updated on regulatory and technological changes in the industry.
- Adaptability to communicate with diverse stakeholders, ranging from end users to engineering teams and external partners.
- Strong sense of ownership over the customer experience and initiative to propose process and documentation improvements.
Benefits
- Full-time position
- Work from Home
- Prepaid Medicine: Your health is our priority!
- Life Insurance: Peace of mind for you and your loved ones!
- Indefinite-Term Labor Contract: Stability and all legal benefits included!
Tier 2, Customer Care employer: Booth and Partners
As a Consumer Support Representative at our B Corp Certified company, you will thrive in a people-first culture that prioritises employee growth and well-being. Enjoy the benefits of premium HMO coverage from day one, a permanent work-from-home setup, and an internet allowance to enhance your remote working experience, all while making a positive impact in the lives of our high-value clients.
StudySmarter Expert Advice🤫
We think this is how you could land Tier 2, Customer Care
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Booth and Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Booth and Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tier 2, Customer Care
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Booth and Partners:Your cover letter is your chance to shine! Tell us why you want to work at Booth and Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Booth and Partners!
How to prepare for a job interview at Booth and Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
