At a Glance
- Tasks: Support customers via live chat and email, helping them set up online stores.
- Company: Exciting Latvian-American startup in the print-on-demand industry.
- Benefits: Work from home, competitive pay, premium healthcare, and fun team activities.
- Other info: Great opportunities for learning and career growth in a casual environment.
- Why this job: Join a dynamic team and help entrepreneurs launch their unique products.
- Qualifications: 1-2 years in customer support, strong English skills, and problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
Our client is a Latvian-American startup based in Riga, a powerful print-on-demand dropshipping business that works across the biggest e-commerce platforms. They help aspiring entrepreneurs start their print-on-demand businesses by connecting them to a network of globally recognized print providers. Merchants can create and sell unique products with their own designs without having to deal with end-to-end fulfillment.
We are looking for a responsible and hard-working new team member to join our journey in taking over the print-on-demand industry. You will work in an international environment with cool teammates and a casual atmosphere.
If you have excellent English communication skills, are a natural-born problem solver, and consider yourself a people person, this could be the place for you!
What You'll Be Doing
- Communicating with customers through live chat and email.
- Helping merchants set up their online stores and create their first products, while providing them with all the necessary information regarding the platform and print-on-demand.
- Assisting merchants with order-related and account-related issues.
- Building and maintaining effective communication with existing and new customers, as well as Print Partners.
Requirements
Qualifications
- At least 1–2 years of experience in customer support, order processing, back-office operations, or a similar role.
- Experience in e-commerce, SaaS, print-on-demand, or online marketplaces is an advantage.
- Excellent written English communication skills.
- Strong customer service and problem-solving abilities.
- Exceptional attention to detail and accuracy.
- Strong organizational and time management skills with the ability to prioritize multiple tasks.
- Comfortable working with multiple systems and learning new technologies.
- Experience using Zendesk or similar customer support platforms is an advantage.
- Typing speed of at least 40 WPM with 90% accuracy is preferred.
Benefits
What We Offer
- Permanent Work-From-Home Job Opportunity
- Above-Industry Standard Compensation Package
- Premium Healthcare Coverage and Life Insurance
- Fun Monthly Employee Engagement Activities
- Opportunities for Learning, Personality Development, and Career Advancement
Customer Support Specialist - Seasonal employer: Booth and Partners
Join a dynamic Latvian-American startup in Riga, where you'll be part of a vibrant team dedicated to revolutionising the print-on-demand industry. Enjoy a flexible work-from-home opportunity with an above-industry standard compensation package, premium healthcare coverage, and engaging monthly activities that foster a fun and collaborative work culture. With ample opportunities for personal development and career advancement, this role is perfect for those looking to make a meaningful impact while working in an international environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist - Seasonal
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Booth and Partners.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Booth and Partners.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Booth and Partners.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Booth and Partners!
We think you need these skills to ace Customer Support Specialist - Seasonal
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Booth and Partners, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Booth and Partners!
How to prepare for a job interview at Booth and Partners
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Booth and Partners that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Booth and Partners during this peak time and how you can be an asset to their team.
