At a Glance
- Tasks: Provide top-notch product support and troubleshoot user queries to enhance their experience.
- Company: Join a diverse and inclusive tech company focused on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Be part of a collaborative team with exciting projects and career advancement opportunities.
- Why this job: Make a real difference by helping users succeed with innovative products.
- Qualifications: Fluency in Japanese and English, strong communication skills, and a knack for problem-solving.
The predicted salary is between 35000 - 45000 € per year.
Provide product support to users to enhance their overall product and service experience. Through Datasite product and application knowledge, assist users with queries and requests enabling them to successfully configure, manage and complete their projects.
Essential Duties and Responsibilities
- Provide product support by assisting customers with simple to complex questions and problems.
- Troubleshoot issues to resolution and directly answer user questions.
- Route issues the Product Support Specialist is unable to resolve to the appropriate person or team for timely resolution.
- Perform work within Datasite applications on behalf of customers at their request.
- Respond to service requests via all channels including phone, email, chat and the web community.
- Assist customers in the setup and configuration of projects and features within Datasite products.
- Provide training to customers on Datasite products via phone and web meetings through consultative discussion followed by feature demonstrations to meet their specific needs.
- Capture all service requests, interactions and communications in Salesforce Service Cloud.
- Build positive relationships with customers.
- Perform proactive project check-in and account management tasks.
- Develop knowledge of industry and customer use cases and workflow.
- Delight the customer through every interaction.
- Coach and mentor less experienced team members.
- Suggest process and product improvements.
- Participate in special projects.
Minimum Requirements (Education, Experience, Skills)
- Degree Preferred.
- Strong technical aptitude and learning agility.
- 3-5 years previous experience in a client service or product support environment.
- Strong communication skills, especially in explaining technical terms in a way that non-technical individuals can understand.
- Independent problem solving and troubleshooting skills.
- Ability to work well in a team collaboration environment.
- Excellent organizational skills and attention to detail.
- Fluency in Japanese & English (written & spoken).
Preferred Requirements (Education, Experience, Skills)
- Bachelor's degree in related field.
- Advanced Excel skills.
- Previous experience supporting software or SaaS applications.
- Experience in the M&A industry.
Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.
Product Support Specialist - Japanese Fluency Required in London employer: Booster
At Datasite, we pride ourselves on being an exceptional employer that values diversity and inclusion, fostering a collaborative work culture where every team member can thrive. As a Product Support Specialist, you will benefit from comprehensive training, opportunities for professional growth, and the chance to make a meaningful impact by enhancing customer experiences in a dynamic environment. Located in a vibrant area, our company offers a supportive atmosphere that encourages innovation and teamwork, making it an ideal place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist - Japanese Fluency Required in London
✨Tip Number 1
Get to know the company inside out! Research Datasite's products and services so you can speak confidently about how you can enhance user experiences. This will show your genuine interest and help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be explaining technical terms to non-technical users, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Datasite. Good luck!
We think you need these skills to ace Product Support Specialist - Japanese Fluency Required in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Support Specialist role. Highlight your experience in client service and product support, especially any relevant technical skills or knowledge of SaaS applications.
Show Off Your Communication Skills:Since you'll be explaining technical terms to non-technical users, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can break down complex concepts.
Highlight Your Problem-Solving Abilities:We love independent thinkers! Share examples of how you've tackled challenges in previous roles. This will help us see your troubleshooting skills in action and how you can delight our customers.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Booster
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Datasite's products and services. Familiarise yourself with common user queries and issues, as well as the features that customers might not be using yet. This will help you demonstrate your technical aptitude and ability to assist users effectively.
✨Practice Your Communication Skills
Since you'll be explaining technical terms to non-technical individuals, practice simplifying complex concepts. You could even role-play with a friend or family member to get comfortable with this. Clear communication is key, so focus on being concise and approachable.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you had to troubleshoot or think on your feet. Highlighting your independent problem-solving skills will show that you're capable of handling the challenges that come with the role.
✨Emphasise Team Collaboration
Be ready to discuss your experience working in a team environment. Share examples of how you've collaborated with colleagues to improve processes or support customers. This will demonstrate your ability to work well with others and contribute positively to the team dynamic.
