Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide tech support to customers via phone, email, or ticketing system.
- Company: Fast-growing company in unattended retail tech with a dynamic team.
- Benefits: Career growth opportunities, personal development budget, and well-being benefits.
- Why this job: Make a real impact on customer experience while solving tech challenges.
- Qualifications: Experience in IT support, strong troubleshooting skills, and bilingual in French and English.
- Other info: Join a vibrant international team and enjoy some cool swag!
The predicted salary is between 30000 - 42000 £ per year.
What You\’ll Bring
- Experience in a helpdesk, IT support, or customer service tech role
- Strong troubleshooting skills and comfort with computer systems, mobile devices, and networking basics
- Familiarity with remote desktop tools and helpdesk software
- Clear communication skills in both French and English
- Eye for detail, patience, and problem-solving under pressure
- A team mindset but able to work independently too
Why Join Us
- A role that directly impacts customer experience and operational excellence
- An international, fast-paced team where your input really matters
- Career growth opportunities as our support function scales with the business
- Personal development budget, well-being benefits, and yes, some solid swag
At A Glance
We’re one of the fastest-growing companies in unattended retail tech—150+ people, 6 countries, hundreds of customers, and a product that’s redefining how the world shops.
Now we need a Technical Helpdesk Support Agent to keep our customers running at full speed. You’ll be the first call when things don’t go to plan – diagnosing issues, finding fixes, and making sure downtime never stands in the way of great service. As our footprint in France expands, we’re looking for someone fluent in French (while English remains our company-wide language). If you like solving problems, talking tech, and keeping people calm when things get tricky, you’ll fit right in.
What You\’ll Do
- Be the first point of contact for customers needing tech support—via phone, email, or ticketing system
- Troubleshoot and resolve hardware, software, and network issues
- Guide users through step-by-step solutions, remotely (or occasionally on-site)
- Escalate complex issues when needed – making sure they land with the right people fast
- Track, document, and resolve support tickets using tools like Freshdesk, Zendesk, or Jira
- Follow up with users to confirm issues are fully resolved
#J-18808-Ljbffr
Technical Helpdesk Support Agent employer: Boostbar, Inc.
Contact Detail:
Boostbar, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Helpdesk Support Agent
✨Tip Number 1
Get your tech skills sharp! Brush up on troubleshooting common hardware and software issues. Familiarity with tools like Freshdesk or Zendesk will give you an edge, so dive into some tutorials before your interview.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and calm is key. Role-play with a friend to get comfortable explaining tech solutions in both French and English.
✨Tip Number 3
Show us your problem-solving prowess! Think of examples from past experiences where you successfully resolved issues under pressure. We love hearing about how you kept things running smoothly when challenges popped up.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're keen on joining our fast-paced team and ready to make an impact right away.
We think you need these skills to ace Technical Helpdesk Support Agent
Some tips for your application 🫡
Show Off Your Tech Skills: Make sure to highlight your experience in helpdesk or IT support roles. We want to see your troubleshooting skills shine, so mention any specific tools or software you've used, especially if you're familiar with remote desktop tools.
Communicate Clearly: Since clear communication is key for this role, ensure your application is well-written and easy to understand. Use both French and English where appropriate to showcase your language skills—this will definitely catch our eye!
Detail Matters: Pay attention to the details in your application. We love candidates who can demonstrate patience and problem-solving skills, so include examples of how you've tackled challenges in previous roles. It shows us you can handle pressure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Boostbar, Inc.
✨Know Your Tech Inside Out
Brush up on your troubleshooting skills and be ready to discuss specific hardware, software, and networking issues. Familiarise yourself with remote desktop tools and helpdesk software like Freshdesk or Zendesk, as you might be asked to demonstrate your knowledge during the interview.
✨Show Off Your Communication Skills
Since clear communication is key in this role, practice explaining technical concepts in simple terms. Be prepared to answer questions in both French and English, showcasing your bilingual abilities and ensuring you can connect with a diverse customer base.
✨Demonstrate Problem-Solving Under Pressure
Think of examples from your past experiences where you successfully resolved issues under tight deadlines. Share these stories during the interview to highlight your patience and ability to keep calm when things get tricky—qualities that are essential for a Technical Helpdesk Support Agent.
✨Emphasise Teamwork and Independence
While teamwork is important, this role also requires the ability to work independently. Prepare to discuss how you've collaborated with others in previous roles while also taking initiative to solve problems on your own. This balance will show that you're a great fit for their fast-paced environment.