At a Glance
- Tasks: Lead software operations and product implementation, ensuring smooth deployment and configuration.
- Company: Boost Inc., a fast-growing tech company revolutionising unattended retail technology.
- Benefits: Competitive pay, private healthcare, personal development budget, and global impact.
- Other info: Join a collaborative culture with offices in multiple countries and growth opportunities.
- Why this job: Shape the future of tech while mentoring juniors and driving innovation.
- Qualifications: 5+ years in software ops or implementation, strong project management skills.
The predicted salary is between 80000 - 100000 £ per year.
We are looking for an experienced and operationally-minded leader to take ownership of Software Operations and Product Implementation at Boost inc. As our products scale globally, this role will be critical in ensuring that software systems are reliably configured and deployed across our growing device estate.
Based in our London hub, you will act as the bridge between Engineering, Product, and Operations – ensuring that every product launch and every device in the field is backed by robust, well-documented, and increasingly automated software processes. This is a hands-on leadership role for someone who thrives at the intersection of software engineering and operational excellence.
What You’ll Do
- Team Leadership
- Lead and develop the Software Ops / Product Implementation team, currently comprising one Implementation Engineer.
- Set a clear direction for the team, foster a culture of process excellence, and act as a senior point of contact for cross-functional stakeholders.
- Software Operations
- Lead the Software Ops team in owning the full software operations lifecycle – from assembly-time setup (device provisioning, software configuration, setup of peripherals, etc.) through to ongoing field operations, including software deployments/rollouts and version management.
- Scale our operational capabilities – building tools, surfacing configuration in the frontend, automating manual processes, and ensuring everything is well-documented and teams are trained so that operations can work independently and efficiently.
- Continuously identify and drive process improvement initiatives at the intersection of software engineering and operations, championing operational excellence across the business.
- Implementation
- Lead the handover from Product and Engineering to Operations for all new product launches – engaging proactively with both sides to ensure set-up processes are fully established and teams are trained ahead of go-live.
- Drive issue resolution during end-of-assembly Quality Control, acting as the single point of contact between Engineering and Operations to ensure swift diagnosis and resolution of QC failures.
- Act as Project Manager for selective larger, cross-functional implementation projects – coordinating across Software Ops, Engineering, Product, Quality Assurance, and Commercial teams to drive successful delivery.
What You’ll Bring
- 5+ years of experience in software operations (or similar), implementation engineering, technical programme management, or a closely related discipline.
- Proven track record of leading operational or implementation processes in a scaling technology business, ideally in hardware-software or IoT environments.
- Strong technical foundation (comfortable with software configuration, deployments, and device management) with the ability to engage credibly with engineering teams.
- Strong project management skills, with experience running cross-functional initiatives and managing competing priorities.
- Excellent communicator and collaborator, able to translate between technical and non-technical stakeholders.
- A proactive, ownership-oriented mindset – you see gaps and close them, without waiting to be asked.
- Comfortable being hands-on: this is a role where you’ll be in the weeds as much as you’ll be leading – configuring systems, troubleshooting issues, and building processes from the ground up.
Why Join Us
- Competitive compensation with private healthcare.
- Global impact: a chance to shape the future of unattended retail technology across the globe.
- Growth opportunities: fast-growing team, shape our engineering culture, mentor juniors and learn new technologies.
- Collaborative culture: small, passionate teams, open to new ideas and tech experimentation.
- Offices in Zurich, London, and 4 other countries.
- The usual: budget for personal development, benefits for your well-being, and some decent swag.
Head of Software Ops/Product Implementation in London employer: Boostbar, Inc.
Boost inc. is an exceptional employer that fosters a collaborative culture and prioritises employee growth, making it an ideal place for those looking to make a meaningful impact in the tech industry. Based in London, our team enjoys competitive compensation, private healthcare, and opportunities to shape the future of unattended retail technology while working in small, passionate teams that encourage innovation and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Software Ops/Product Implementation in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to software operations and product implementation. We suggest doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your hands-on experience! When you’re in interviews, share specific examples of how you’ve tackled challenges in software ops or implementation. We want to hear about your successes and how you’ve driven process improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Head of Software Ops/Product Implementation in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Software Ops/Product Implementation. Highlight your experience in software operations and implementation engineering, and don’t forget to showcase any leadership roles you've had. We want to see how you’ve driven operational excellence in previous positions!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your hands-on experience with software configuration and deployments, and how you’ve successfully led cross-functional teams. Remember, we love a proactive mindset, so show us how you’ve taken ownership in past projects.
Showcase Your Technical Skills:Since this role sits at the intersection of software engineering and operations, make sure to highlight your technical skills. Whether it's your comfort with device management or your experience with automation, we want to know how you can contribute to our growing team. Be specific about the tools and technologies you’ve worked with!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Boostbar, Inc.
✨Know Your Stuff
Make sure you brush up on your software operations and product implementation knowledge. Familiarise yourself with the latest trends in IoT and hardware-software integration, as well as any specific tools or technologies mentioned in the job description. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams and driven process improvements in previous roles. Be ready to discuss how you foster a culture of excellence and collaboration, especially in cross-functional settings. Highlight any specific projects where you successfully managed competing priorities and delivered results.
✨Be Hands-On
Since this role requires a hands-on approach, be prepared to discuss your technical skills in software configuration and troubleshooting. Share experiences where you’ve rolled up your sleeves to solve problems or build processes from scratch. This will demonstrate your proactive mindset and ability to engage with engineering teams.
✨Communicate Effectively
Practice translating complex technical concepts into simple terms for non-technical stakeholders. During the interview, focus on your communication style and how you ensure everyone is on the same page. Being an excellent communicator is key to bridging gaps between teams, so have some examples ready to illustrate your collaborative approach.
