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For Companies At a Glance
- Tasks: Install and maintain cutting-edge vending machines across the UK and Europe.
- Company: Join a fast-growing leader in unattended retail technology with a global presence.
- Benefits: Enjoy career growth, personal development budget, well-being perks, and awesome company swag.
- Other info: Dynamic international team with opportunities for travel and professional development.
- Why this job: Make a real impact on customer experience while solving technical challenges.
- Qualifications: Experience in field service or similar roles, strong communication skills, and a tech-savvy mindset.
The predicted salary is between 28800 - 43200 £ per year.
We’re one of the fastest-growing companies in unattended retail tech—160+ employees across 5 countries, hundreds of customers, and a product that’s redefining how the world shops. To support our expanding operations in the UK and across Europe, we’re looking for a proactive Field Service Engineer who can work independently to respond to machine breakdowns and failures through both remote technical support and on-site interventions. You’ll also support machine installations and relocations, ensuring our customers stay up and running. If you’re a natural problem-solver who enjoys technical challenges and keeping customers calm and confident, you’ll fit right in.
What You'll Do
- Install machines across the UK & Europe including onsite testing, customer training, and onboarding.
- Respond to breakdowns and resolve issues remotely or via scheduled site visits.
- Quality Champion: Work to strict deadlines, achieving best-in-class service quality with efficient use of time and parts.
- Team Player: Accurately log all activity, manage vehicle stock, and support the helpdesk when not in the field.
- Deliver preventive maintenance and machine installations in line with service contracts and SLAs.
- Work to strict deadlines while maintaining accuracy, safety, and customer satisfaction.
- Accurately record all activities and communicate updates in line with company guidelines.
- Manage vehicle stock, tools, and spare parts needed for assigned tasks.
- Follow established processes and actively contribute to continuous improvement initiatives.
- Support the helpdesk and other operational duties when not conducting installations or field service tasks (remote work possible after training).
- Provide instruction and training during go-live procedures.
What You'll Bring
- Experience as a Field Service Engineer or similar role - ideally in vending, automated retail, or dispense technologies.
- Strong communication, customer service, and interpersonal skills—both over the phone and in person.
- High technical aptitude with excellent hardware/software fault-finding abilities.
- Confidence, patience, and a constructive, solutions-oriented mindset.
- Fluency in English; additional languages are a plus.
- Willingness to travel across the UK and Europe, including overnight stays (Valid Passport required).
- An electrical background or understanding is advantageous.
Why Join Us
- A role that directly influences customer experience and operational excellence.
- Work with an international, fast-paced team where your contribution truly matters.
- Career growth opportunities as our support function scales.
- Personal development budget, well-being benefits, and of course - great company swag.
About us Boost inc is a global leader in unattended retail technology, redefining traditional vending by transforming it into modern, digital retail experiences. Headquartered in Switzerland, with a dedicated technology hub in the UK, our team of over 150 professionals works across Zurich, London, and offices in some European countries. Since our founding, we’ve empowered more than 400 customers across Europe and beyond - including vending operators, OEMs, and consumer brands - with cutting-edge solutions designed to drive operational efficiency, business growth, and engaging consumer experiences.
Field Service Engineer (International) in London employer: Boostbar, Inc.
Contact Detail:
Boostbar, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (International) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your problem-solving skills. Think of examples from your past experiences that highlight your technical aptitude and customer service abilities—this is your chance to shine!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a friendly email or message. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to ask any questions you might have about the role.
✨Tip Number 4
Check out our website for the latest job openings and apply directly. We love seeing candidates who are proactive and genuinely interested in joining our team. Your next big opportunity could be just a click away!
We think you need these skills to ace Field Service Engineer (International) in London
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience as a Field Service Engineer or in similar roles. We want to see your technical aptitude and problem-solving skills shine through, so don’t hold back on sharing specific examples of how you've tackled challenges in the past.
Tailor Your Application: Take a moment to customise your application for us. Use the job description as a guide and align your skills and experiences with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Communicate Clearly: Strong communication is key in this role, so make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Boostbar, Inc.
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll need to demonstrate your technical prowess. Brush up on the specific technologies and systems used in unattended retail. Be ready to discuss your past experiences with similar machines and how you tackled technical challenges.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved issues in the field. Think about times when you had to troubleshoot under pressure or adapt to unexpected situations. This role requires a solutions-oriented mindset, so highlight your ability to keep customers calm while resolving their problems.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice explaining complex technical concepts in simple terms, as you'll be training customers and collaborating with team members. Make sure to convey your ideas clearly during the interview to showcase your interpersonal skills.
✨Demonstrate Your Team Spirit
Even though this role involves a lot of independent work, being a team player is crucial. Be prepared to discuss how you've collaborated with others in previous roles, especially in managing vehicle stock or supporting helpdesk operations. Show that you're not just a lone wolf but someone who contributes to the team's success.