At a Glance
- Tasks: Lead software operations and product implementation, ensuring smooth deployment and configuration.
- Company: Boost inc, a global leader in unattended retail technology.
- Benefits: Competitive pay, private healthcare, personal development budget, and great swag.
- Other info: Dynamic environment with opportunities for growth and innovation.
- Why this job: Shape the future of retail tech while working with passionate teams.
- Qualifications: 5+ years in software operations or related fields, strong project management skills.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for an experienced and operationally-minded lead to take ownership of Software Operations and Product Implementation at Boost inc. As our products scale globally, this role will be critical in ensuring that software systems are reliably configured and deployed across our growing device estate.
Based in our London hub, you will act as the bridge between Engineering, Product, and Operations - ensuring that every product launch and every device in the field is backed by robust, well-documented, and increasingly automated software processes. This is a hands-on management role for someone who thrives at the intersection of software engineering and operational excellence.
What You'll Do
- Team Lead Experience
- Lead and develop the Software Ops / Product Implementation team, currently comprising one Implementation Engineer.
- Set a clear direction for the team, foster a culture of process excellence, and act as a senior point of contact for cross-functional stakeholders.
- Software Operations
- Lead the Software Ops team in owning the full software operations lifecycle - from assembly-time setup (device provisioning, software configuration, setup of peripherals etc.) through to ongoing field operations, including software deployments/rollouts and version management.
- Scale our operational capabilities - building tools, surfacing configuration in the frontend, automating manual processes, and ensuring everything is well-documented and teams are trained so that operations can work independently and efficiently.
- Continuously identify and drive process improvement initiatives at the intersection of software engineering and operations, championing operational excellence across the business.
- Implementation
- Lead the handover from Product and Engineering to Operations for all new product launches - engaging proactively with both sides to ensure set-up processes are fully established and teams are trained ahead of go-live.
- Drive issue resolution during end-of-assembly Quality Control, acting as the single point of contact between Engineering and Operations to ensure swift diagnosis and resolution of QC failures.
- Act as Project Manager for selective larger, cross-functional implementation projects - coordinating across Software Ops, Engineering, Product, Quality Assurance, and Commercial teams to drive successful delivery.
What You'll Bring
- 5+ years of experience in software operations (or similar), implementation engineering, technical programme management, or a closely related discipline.
- Proven track record of leading operational or implementation processes in a scaling technology business, ideally in hardware-software or IoT environments.
- Strong technical foundation (comfortable with software configuration, deployments, and device management) with the ability to engage credibly with engineering teams.
- Strong project management skills, with experience running cross-functional initiatives and managing competing priorities.
- Excellent communicator and collaborator, able to translate between technical and non-technical stakeholders.
- A proactive, ownership-oriented mindset - you see gaps and close them, without waiting to be asked.
- Comfortable being hands-on: this is a role where you'll be in the weeds as much as you'll be leading - configuring systems, troubleshooting issues, and building processes from the ground up.
Why Join Us
- Competitive compensation with private healthcare.
- Global Impact: A chance to shape the future of unattended retail technology across the globe.
- Growth Opportunities: Fast-growing team, shape our engineering culture, mentor juniors and learn new technologies.
- Collaborative Culture: Small, passionate teams, open to new ideas and tech experimentation.
- Offices in Zurich, London, and 4 other countries.
- The usual: budget for personal development, benefits for your well-being, and some decent swag.
About us
Boost inc is a global leader in unattended retail technology, redefining traditional vending by transforming it into modern, digital retail experiences. Headquartered in Switzerland, with a dedicated technology hub in the UK, our team of over 150 professionals works across Zurich, London, and offices in some European countries. Since our founding, we’ve empowered more than 400 customers across Europe and beyond - including vending operators, OEMs, and consumer brands - with cutting-edge solutions designed to drive operational efficiency, business growth, and engaging consumer experiences.
Here you can find more information: www.boostinc.com / www.boostbar.ch
Software Ops / Product Implementation Lead in London employer: Boost
Boost inc is an exceptional employer, offering a dynamic work environment in London where innovation meets operational excellence. With a strong focus on employee growth, competitive compensation, and a collaborative culture, team members are encouraged to shape the future of unattended retail technology while enjoying opportunities for personal development and mentorship. Join us to be part of a passionate team that values new ideas and tech experimentation, all while making a global impact.
StudySmarter Expert Advice🤫
We think this is how you could land Software Ops / Product Implementation Lead in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Boost or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Boost.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Boost.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Boost that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Ops / Product Implementation Lead in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Boost.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Boost and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Boost
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Boost uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
