At a Glance
- Tasks: Lead the onboarding process and ensure smooth tech deployment for new clients.
- Company: Boost inc, a global leader in unattended retail technology.
- Benefits: Competitive salary, career growth, and direct impact on company success.
- Other info: Dynamic work environment with opportunities for international travel.
- Why this job: Be the architect of client success and transform retail experiences.
- Qualifications: 3-5 years in B2B onboarding or technical project management.
The predicted salary is between 50000 - 60000 £ per year.
At Boost inc, the most critical moment in a client’s journey is the transition from "Signed Contract" to "Fully Operational." As our Customer Success Manager, you are the architect of that transition.
Reporting directly to the COO, you are the bridge between our vision and our execution. You own the project lifecycle of every new UK account, ensuring our tech is deployed flawlessly, their team is trained, and the relationship is rock-solid from day one.
What You'll Do
- The Onboarding Architect: Lead the end-to-end onboarding process. From the moment the contract is signed, you own the timeline, the tasks, and the successful "Handover to Live."
- Deployment & Transition Master: Coordinate the physical rollout of our unattended retail tech, features and deployments. You’ll align with internal teams and field engineers to ensure every machine is where it needs to be, when it needs to be there.
- Relationship Navigator: Act as the primary high-touch contact throughout the life cycle. You’ll manage expectations, solve early-stage friction, and build deep trust with new partners.
- The Internal Conductor: You are the "glue" between Commercial, Product and Operations. You have the authority to ensure nothing gets lost in translation and that resources are aligned to meet client deadlines.
- The Transition Expert: Once a deployment is complete, you’ll manage the formal "handover" to the long-term support team, ensuring the client is educated, empowered, and happy.
- Process Evolution: You’ll constantly refine our onboarding playbook, looking for ways to make our international deployments faster, smarter, and more scalable.
What You'll Bring
- Implementation Pro: 3–5 years of experience in B2B onboarding, implementation, or technical project management.
- Strategic Execution: You can take a complex international deployment and break it down into a clear, actionable plan.
- Relationship Driven: You have the "soft skills" to manage stakeholders and the "hard skills" to track technical milestones.
- Detail Obsessive: You live for the checklist. You notice the small missing part or the scheduling conflict before it becomes a problem.
- Travel-Ready: You’re happy to head out into the field or travel internationally to ensure a rollout goes perfectly.
- International Mindset: You bring a global perspective and adapt your approach to different cultural and business environments.
Why Join Us
- Direct Impact: Your work directly affects the company’s bottom line and operational reputation.
- Growth: Join a fast-growing scale-up with serious room for career progression.
- Competitive compensation package.
About us: Boost inc is a global leader in unattended retail technology, redefining traditional vending by transforming it into modern, digital retail experiences. Our team of over 150 professionals works across Zurich, London, and offices in some European countries.
Implementation Architect: Customer Success Manager in London employer: Boost
Boost inc is an exceptional employer, offering a dynamic work environment where you can take real ownership of live projects from day one. With a focus on employee growth and a vibrant international team, you'll enjoy the excitement of varied tasks, including events and content creation, while also having the opportunity to travel across Europe. Our supportive culture encourages hands-on experience and values diverse backgrounds, making it a rewarding place to advance your marketing career.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Architect: Customer Success Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Boost. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Boost before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Implementation Architect: Customer Success Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Boost:Your cover letter is your chance to shine! Tell us why you want to work at Boost specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Boost!
How to prepare for a job interview at Boost
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
