At a Glance
- Tasks: Lead software operations and product implementation for innovative retail technology.
- Company: Boost inc, a global leader in unattended retail technology.
- Benefits: Competitive pay, private healthcare, personal development budget, and great swag.
- Other info: Dynamic environment with opportunities for growth and collaboration across global offices.
- Why this job: Shape the future of retail tech while leading a passionate team.
- Qualifications: 5+ years in software ops or implementation, strong project management skills.
The predicted salary is between 70000 - 90000 £ per year.
We are looking for an experienced and operationally-minded leader to take ownership of Software Operations and Product Implementation at Boost inc. As our products scale globally, this role will be critical in ensuring that software systems are reliably configured and deployed across our growing device estate.
Based in our London hub, you will act as the bridge between Engineering, Product, and Operations - ensuring that every product launch and every device in the field is backed by robust, well-documented, and increasingly automated software processes. This is a hands-on leadership role for someone who thrives at the intersection of software engineering and operational excellence.
What You'll Do
- Team Leadership
- Lead and develop the Software Ops / Product Implementation team, currently comprising one Implementation Engineer.
- Set a clear direction for the team, foster a culture of process excellence, and act as a senior point of contact for cross-functional stakeholders.
- Software Operations
- Lead the Software Ops team in owning the full software operations lifecycle - from assembly-time setup (device provisioning, software configuration, setup of peripherals etc.) through to ongoing field operations, including software deployments/rollouts and version management.
- Scale our operational capabilities - building tools, surfacing configuration in the frontend, automating manual processes, and ensuring everything is well-documented and teams are trained so that operations can work independently and efficiently.
- Continuously identify and drive process improvement initiatives at the intersection of software engineering and operations, championing operational excellence across the business.
- Implementation
- Lead the handover from Product and Engineering to Operations for all new product launches - engaging proactively with both sides to ensure set-up processes are fully established and teams are trained ahead of go-live.
- Drive issue resolution during end-of-assembly Quality Control, acting as the single point of contact between Engineering and Operations to ensure swift diagnosis and resolution of QC failures.
- Act as Project Manager for selective larger, cross-functional implementation projects - coordinating across Software Ops, Engineering, Product, Quality Assurance, and Commercial teams to drive successful delivery.
What You'll Bring
- 5+ years of experience in software operations (or similar), implementation engineering, technical programme management, or a closely related discipline.
- Proven track record of leading operational or implementation processes in a scaling technology business, ideally in hardware-software or IoT environments.
- Strong technical foundation (comfortable with software configuration, deployments, and device management) with the ability to engage credibly with engineering teams.
- Strong project management skills, with experience running cross-functional initiatives and managing competing priorities.
- Excellent communicator and collaborator, able to translate between technical and non-technical stakeholders.
- A proactive, ownership-oriented mindset - you see gaps and close them, without waiting to be asked.
- Comfortable being hands-on: this is a role where you'll be in the weeds as much as you'll be leading - configuring systems, troubleshooting issues, and building processes from the ground up.
Why Join Us
- Competitive compensation with private healthcare.
- Global Impact: A chance to shape the future of unattended retail technology across the globe.
- Growth Opportunities: Fast-growing team, shape our engineering culture, mentor juniors and learn new technologies.
- Collaborative Culture: Small, passionate teams, open to new ideas and tech experimentation.
- Offices in Zurich, London, and 4 other countries.
- The usual: budget for personal development, benefits for your well-being, and some decent swag.
About us
Boost inc is a global leader in unattended retail technology, redefining traditional vending by transforming it into modern, digital retail experiences. Headquartered in Switzerland, with a dedicated technology hub in the UK, our team of over 150 professionals works across Zurich, London, and offices in some European countries. Since our founding, we’ve empowered more than 400 customers across Europe and beyond - including vending operators, OEMs, and consumer brands - with cutting-edge solutions designed to drive operational efficiency, business growth, and engaging consumer experiences.
Here you can find more information: www.boostinc.com / www.boostbar.ch
Head of Software Ops/Product Implementation in London employer: Boost
Boost inc is an exceptional employer, offering a dynamic work environment in London where innovation meets operational excellence. With a strong focus on employee growth, competitive compensation, and a collaborative culture, team members are encouraged to shape the future of unattended retail technology while enjoying opportunities for personal development and mentorship. Join us to be part of a passionate team that values new ideas and tech experimentation, all while making a global impact.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Software Ops/Product Implementation in London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Boost inc. You never know when a casual chat could lead to your next big opportunity.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects that highlight your experience in software ops or implementation, make sure to share them. A hands-on approach can really set you apart from the crowd.
✨Tip Number 3
Prepare for the interview by understanding Boost inc’s products and how they operate. Dive into their tech stack and think about how your experience aligns with their needs. This will help you speak their language and show you’re genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Boost inc family!
We think you need these skills to ace Head of Software Ops/Product Implementation in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Software Ops/Product Implementation. Highlight your experience in software operations and implementation engineering, and don’t forget to showcase any relevant projects that demonstrate your leadership skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've led teams and improved processes in previous positions, and show us your passion for operational excellence.
Showcase Your Technical Skills:Since this role requires a strong technical foundation, make sure to highlight your experience with software configuration, deployments, and device management. We want to see that you can engage with engineering teams and understand the nitty-gritty of software operations.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Boost
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to software operations and product implementation. Be ready to discuss specific tools and processes you've used in the past, especially in scaling tech environments. This will show that you’re not just a leader but also someone who understands the nitty-gritty of the role.
✨Showcase Your Leadership Style
Prepare to talk about your approach to team leadership and how you foster a culture of process excellence. Think of examples where you've successfully led a team through challenges or implemented new processes. This will help demonstrate your capability to lead the Software Ops/Product Implementation team effectively.
✨Be Ready for Cross-Functional Scenarios
Since this role involves acting as a bridge between various teams, come prepared with examples of how you've successfully managed cross-functional projects. Highlight your communication skills and how you’ve translated technical jargon for non-technical stakeholders. This will show that you can navigate the complexities of collaboration.
✨Demonstrate Proactivity
Think of instances where you identified gaps in processes and took the initiative to close them. This proactive mindset is crucial for the role, so be ready to share specific stories that illustrate your ownership-oriented approach. It’ll show that you’re not just waiting for tasks but actively seeking improvements.
