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For Companies At a Glance
- Tasks: Install and maintain cutting-edge vending machines across Europe while solving technical challenges.
- Company: Join a fast-growing leader in unattended retail tech with a dynamic international team.
- Benefits: Enjoy career growth, personal development budget, well-being perks, and awesome company swag.
- Other info: Travel opportunities across the UK and Europe with a supportive team culture.
- Why this job: Make a real impact on customer experiences and operational excellence in a modern retail environment.
- Qualifications: Experience in field service, strong communication skills, and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
At A Glance We’re one of the fastest-growing companies in unattended retail tech—160+ employees across 5 countries, hundreds of customers, and a product that’s redefining how the world shops. To support our expanding operations in the UK and across Europe, we’re looking for a proactive Field Service Engineer who can work independently to respond to machine breakdowns and failures through both remote technical support and on-site interventions. You’ll also support machine installations and relocations, ensuring our customers stay up and running. If you’re a natural problem-solver who enjoys technical challenges and keeping customers calm and confident, you’ll fit right in.
What You'll Do
- Install machines across the UK & Europe including onsite testing, customer training, and onboarding.
- Respond to breakdowns and resolve issues remotely or via scheduled site visits.
- Quality Champion: Work to strict deadlines, achieving best-in-class service quality with efficient use of time and parts.
- Team Player: Accurately log all activity, manage vehicle stock, and support the helpdesk when not in the field.
- Deliver preventive maintenance and machine installations in line with service contracts and SLAs.
- Work to strict deadlines while maintaining accuracy, safety, and customer satisfaction.
- Accurately record all activities and communicate updates in line with company guidelines.
- Manage vehicle stock, tools, and spare parts needed for assigned tasks.
- Follow established processes and actively contribute to continuous improvement initiatives.
- Support the helpdesk and other operational duties when not conducting installations or field service tasks (remote work possible after training).
- Provide instruction and training during go-live procedures.
What You'll Bring
- Experience as a Field Service Engineer or similar role - ideally in vending, automated retail, or dispense technologies.
- Strong communication, customer service, and interpersonal skills—both over the phone and in person.
- High technical aptitude with excellent hardware/software fault-finding abilities.
- Confidence, patience, and a constructive, solutions-oriented mindset.
- Fluency in English; additional languages are a plus.
- Willingness to travel across the UK and Europe, including overnight stays. (Valid Passport required).
- An electrical background or understanding is advantageous.
Why Join Us
- A role that directly influences customer experience and operational excellence.
- Work with an international, fast-paced team where your contribution truly matters.
- Career growth opportunities as our support function scales.
- Personal development budget, well-being benefits, and of course - great company swag.
About us Boost inc is a global leader in unattended retail technology, redefining traditional vending by transforming it into modern, digital retail experiences. Headquartered in Switzerland, with a dedicated technology hub in the UK, our team of over 150 professionals works across Zurich, London, and offices in some European countries. Since our founding, we’ve empowered more than 400 customers across Europe and beyond - including vending operators, OEMs, and consumer brands - with cutting-edge solutions designed to drive operational efficiency, business growth, and engaging consumer experiences.
Here you can find more information: www.boostinc.com / www.boostbar.ch
Field Service Engineer (International) in London employer: Boost
Contact Detail:
Boost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (International) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and customer service scenarios. Think of examples from your past experiences that showcase your problem-solving abilities and how you’ve kept customers calm during tricky situations. We want to see that you can handle the heat!
✨Tip Number 3
Don’t just apply anywhere—focus on companies that excite you, like us at Boost inc! Tailor your approach to highlight how your skills align with our mission in unattended retail tech. Show us why you’re the perfect fit for our team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you’d be a great addition to our team.
We think you need these skills to ace Field Service Engineer (International) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Field Service Engineer or in similar roles. Use keywords from the job description to show we’re on the same page and you understand what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for problem-solving and customer service, and explain why you’d be a great fit for our team. Keep it friendly and professional!
Show Off Your Technical Skills: We love a candidate who can demonstrate their technical aptitude. Include specific examples of hardware/software fault-finding or installations you've done in the past. This will help us see your hands-on experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our awesome team!
How to prepare for a job interview at Boost
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll need to demonstrate your technical prowess. Brush up on common hardware and software issues related to vending and automated retail technologies. Be ready to discuss specific examples of how you've solved problems in the past.
✨Showcase Your Customer Service Skills
This role is all about keeping customers calm and confident during breakdowns. Prepare to share stories that highlight your communication skills and how you've handled challenging customer interactions. Remember, it's not just about fixing machines; it's about ensuring customer satisfaction.
✨Demonstrate Your Problem-Solving Mindset
Be prepared to tackle hypothetical scenarios during the interview. Think through how you would approach a machine failure or installation issue. Show them your logical thought process and how you can remain calm under pressure—qualities that are essential for this role.
✨Highlight Your Team Player Attitude
Even though you'll be working independently, collaboration is key. Talk about times when you've supported colleagues or contributed to team goals. Emphasise your willingness to assist the helpdesk and engage in continuous improvement initiatives, as these will resonate well with the company's values.