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- Tasks: Deliver engaging CRM training and create dynamic learning content for diverse users.
- Company: Join a supportive public sector organisation making a difference in the community.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Why this job: Empower others with your training skills and help shape the future of user adoption.
- Qualifications: Experience in CRM training and strong digital content creation skills required.
- Other info: Work on-site 3 days a week in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Sector: Public Sector/Charity
Location: On-site 3 days per week (local candidates preferred)
Our client has introduced a new CRM system and is seeking an experienced Trainer to support organisation-wide user adoption. The role involves delivering training, enhancing existing materials, and creating new learning content that suits users with varying levels of digital confidence.
Key Responsibilities
- Deliver CRM training across the business (group sessions + 1:1).
- Work with existing training modules and create new materials as needed.
- Produce blended learning content: instructor-led sessions, microlearning, and digital assets.
- Develop clear training documents, guides, and reference materials.
- Assess change impact and help embed new ways of working.
- Support and coach Superusers/Champions.
- Engage effectively with staff at all digital skill levels.
Skills & Experience
- Proven CRM or system training experience.
- Strong instructional design and digital content creation (Clipchamp, Canva, Articulate).
- Understanding of change impact and user-adoption challenges.
- Excellent communication and interpersonal skills.
- Public sector or charity sector experience (preferred).
- Able to work on-site 3 days a week.
CRM Trainer - Outside IR35/Hybrid/North Yorkshire employer: Boost Talent
Contact Detail:
Boost Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Trainer - Outside IR35/Hybrid/North Yorkshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector or charity space. Let them know you're on the lookout for a CRM Trainer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your training materials and digital content creation. Use platforms like Canva or Articulate to demonstrate your expertise. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for those interviews! Brush up on your communication skills and think about how you can engage with users at all digital skill levels. Practice explaining complex concepts in simple terms, as this will be key in your role as a trainer.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace CRM Trainer - Outside IR35/Hybrid/North Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your CRM training experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your instructional design and digital content creation skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about training and how you can help with user adoption of the new CRM system. We love seeing genuine enthusiasm for the role!
Showcase Your Communication Skills: Since this role involves engaging with staff at all digital skill levels, make sure your application reflects your excellent communication abilities. We want to know how you can adapt your style to suit different audiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Boost Talent
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM system that the organisation is using. Familiarise yourself with its features and functionalities, as well as any common user challenges. This will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Showcase Your Training Skills
Prepare to discuss your previous training experiences, especially in the public or charity sector. Bring examples of how you've tailored training materials for different skill levels. Highlight your ability to create engaging content using tools like Canva or Articulate, as this will be crucial for the role.
✨Engage with Change Management
Understand the principles of change management and user adoption. Be ready to talk about how you’ve assessed change impact in past roles and supported users through transitions. This shows that you can not only deliver training but also help embed new ways of working effectively.
✨Communicate Clearly and Confidently
Since you'll be engaging with staff at various digital skill levels, practice your communication skills. Prepare to explain complex concepts in simple terms. This will help you connect with your audience during the interview and showcase your interpersonal skills.