Help Desk Administrator in Wakefield

Helpdesk Administrator – Facilities Management

£12.21 per hour | Full-time | On-site | Monday to Friday, 8:30am–5pm

Boost Talent is hiring a Helpdesk Administrator on behalf of a growing national Facilities Management organisation.

This opportunity is ideal for someone who is hungry to learn, motivated to progress, and looking to build a long-term career in Facilities Management.

Why This Role Stands Out

• Clear progression routes into Supervisor roles, Accounts, or Facilities
• Full training provided – perfect for someone ambitious and trainable
• 32 days holiday including bank holidays
• Company pension
• Free on-site parking in a beautiful, scenic location
• £60 per week additional pay during on-call weeks
• Supportive and friendly office environment

Key Responsibilities

• Handle incoming calls and emails for maintenance faults, repairs, and service requests
• Log, allocate, and track jobs using a CAFM or CRM system
• Communicate with service providers and end users
• Coordinate contractors and confirm completion of works
• Produce administrative tasks including reports, quotes, and system updates
• Maintain accurate documentation and internal system records
• Support Facilities Managers with building information and operational data
• Assist with general office administration such as travel bookings and supply management

About You

You will thrive in this role if you are:

• Confident speaking on the phone
• Hungry to progress and eager to learn
• Organised with strong attention to detail
• Positive, proactive, and able to work with a can‑do attitude
• Comfortable working in a collaborative office environment

Helpful skills include:

• Strong IT skills (Office, Excel, general admin capability)
• Experience using a CAFM or CRM system (preferred but not essential)
• Previous admin experience (preferred but not essential if you are trainable)

Hours and On-Call Details

• Monday to Friday, 8:30am–5pm
• Fully on-site (no remote working)
• On-call rota: 1 week in every 7–8 weeks once trained (On-call hours: 5:30pm–8am, escalations only, additional £60 per on-call week)

About the Organisation

You will be joining a national Facilities Management provider with a strong reputation for teamwork, employee development, and career progression. It’s an ideal environment for someone wanting long-term growth within the FM sector.