At a Glance
- Tasks: Lead and mentor a team while solving technical challenges and improving operations.
- Company: Join an innovative tech company with a focus on growth and collaboration.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional development.
- Other info: Gain broad exposure across technical operations with significant autonomy.
- Why this job: Make a real impact by enhancing service delivery in a fast-paced environment.
- Qualifications: Experience in leading technical support teams and strong problem-solving skills.
The predicted salary is between 40500 - 49500 £ per year.
- Hybrid Working 3 days per week on site | £50,000-£60,000 + Benefits
- We're partnering with an innovative, high-growth technology company to appoint a
Technical Operations Manager who will play a key role in leading operational support services whilst remaining actively involved in technical problem-solving and continuous improvement initiatives.
This is an excellent opportunity for a hands-on leader who enjoys balancing people management with technical delivery, ensuring critical systems, platforms and services operate efficiently and reliably.
The Role
Reporting into senior leadership, you'll oversee day-to-day technical operations, manage incidents, drive service improvements and act as the escalation point for complex technical issues.
Working closely with both technical and business stakeholders, you'll help deliver a high-performing support function within a fast-paced and evolving technology environment.
Key Responsibilities
- Lead, mentor and develop a team of technical support professionals.
- Oversee service desk performance, incident management and ticket workflows.
- Investigate and resolve complex technical and operational issues.
- Perform root cause analysis and implement preventative solutions.
- Drive improvements across monitoring, reporting and service management processes.
- Support the onboarding of new services, technologies and operational initiatives.
- Collaborate with cross-functional teams to enhance service delivery and operational performance.
- Ensure high levels of customer and stakeholder satisfaction through effective service management.
About You
- Previous experience leading a Technical Operations, Service Desk, IT Support or Application Support team.
- Strong troubleshooting and problem-solving capabilities.
- Experience operating within a fast-paced, customer-facing environment.
- Good understanding of infrastructure, networking and application support fundamentals.
- Comfortable analysing data, identifying trends and driving resolution activities.
- A proactive, hands-on leader who enjoys developing teams whilst remaining technically involved.
- Excellent communication and stakeholder management skills.
What's on Offer?
- Hybrid working
- Significant autonomy and ownership
- Opportunity to shape and improve operational processes
- Broad exposure across technical operations, service delivery and support functions
- A collaborative, growth-focused environment with excellent development opportunities
Interested?
Get in touch for a confidential discussion and the full job specification.
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Technical Operations Manager employer: Boost Talent ltd
As a Senior Webflow Designer at our award-winning digital studio in Leeds, you'll thrive in a collaborative and innovative environment that champions creativity and design excellence. We offer a flexible hybrid working model, competitive salary, and ample opportunities for professional growth, ensuring you can develop your skills while contributing to high-impact projects for renowned global brands. Join us to be part of a team that values your input and fosters a culture of continuous learning and development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Operations Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Boost Talent ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Boost Talent ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Boost Talent ltd!
✨Direct Apply to Boost Talent ltd
Let's not forget to apply directly through the Boost Talent ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Operations Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Boost Talent ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Boost Talent ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Boost Talent ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
