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For Companies At a Glance
- Tasks: Be the go-to tech support for customers, solving issues and keeping things running smoothly.
- Company: Join a fast-growing leader in unattended retail tech with a vibrant international team.
- Benefits: Enjoy career growth, personal development budget, well-being perks, and awesome swag.
- Why this job: Make a real impact on customer experience while working with cutting-edge technology.
- Qualifications: Fluent in French and English, with strong troubleshooting and communication skills.
- Other info: Dynamic environment with opportunities to grow as the company expands.
The predicted salary is between 30000 - 42000 £ per year.
At A Glance
We’re one of the fastest-growing companies in unattended retail tech—150+ people, 6 countries, hundreds of customers, and a product that’s redefining how the world shops. Now we need a Technical Helpdesk Support Agent to keep our customers running at full speed. You’ll be the first call when things don’t go to plan – diagnosing issues, finding fixes, and making sure downtime never stands in the way of great service. As our footprint in France expands, we’re looking for someone fluent in French (while English remains our company-wide language). If you like solving problems, talking tech, and keeping people calm when things get tricky, you’ll fit right in.
What You\’ll Do
- Be the first point of contact for customers needing tech support—via phone, email, or ticketing system
- Troubleshoot and resolve hardware, software, and network issues
- Guide users through step-by-step solutions, remotely (or occasionally on-site)
- Escalate complex issues when needed – making sure they land with the right people fast
- Track, document, and resolve support tickets using tools like Freshdesk, Zendesk, or Jira
- Follow up with users to confirm issues are fully resolved
What You\’ll Bring
- Experience in a helpdesk, IT support, or customer service tech role
- Strong troubleshooting skills and comfort with computer systems, mobile devices, and networking basics
- Familiarity with remote desktop tools and helpdesk software
- Clear communication skills in both French and English
- Eye for detail, patience, and problem-solving under pressure
- A team mindset but able to work independently too
Why Join Us
- A role that directly impacts customer experience and operational excellence
- An international, fast-paced team where your input really matters
- Career growth opportunities as our support function scales with the business
- Personal development budget, well-being benefits, and some solid swag
About Us
Boost inc is a global leader in unattended retail technology, redefining traditional vending by transforming it into modern, digital retail experiences. Headquartered in Switzerland, with a dedicated technology hub in the UK, our team of over 150 professionals works across Zurich, London, and offices in four additional countries. Since our founding, we’ve empowered more than 400 customers across Europe and beyond – including vending operators, OEMs, and consumer brands – with cutting-edge solutions designed to drive operational efficiency, business growth, and engaging consumer experiences.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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Technical Helpdesk Support Agent employer: Boost inc
Contact Detail:
Boost inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Helpdesk Support Agent
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you diagnose and resolve tech issues. This will boost your confidence and prepare you for those tricky questions during interviews.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. They can provide insights and might even refer you, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of our awesome team!
We think you need these skills to ace Technical Helpdesk Support Agent
Some tips for your application 🫡
Show Off Your Tech Skills: Make sure to highlight your experience with helpdesk support and troubleshooting in your application. We want to see how you've tackled tech issues before, so share specific examples that showcase your problem-solving skills.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point—just like we do when solving customer issues!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our job description. Mention your fluency in French and English, and how your skills align with what we’re looking for in a Technical Helpdesk Support Agent.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Boost inc!
How to prepare for a job interview at Boost inc
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills and get familiar with common hardware, software, and network issues. Being able to talk confidently about your experience with tools like Freshdesk, Zendesk, or Jira will show that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since you'll be dealing with customers in both French and English, it's crucial to practice clear and calm communication. Role-play potential scenarios with a friend or family member to ensure you can guide users through solutions without getting flustered.
✨Showcase Your Problem-Solving Mindset
Prepare examples of how you've successfully resolved tech issues in the past. Highlight your ability to stay patient under pressure and how you approach complex problems—this will demonstrate that you’re the right fit for a fast-paced environment.
✨Research the Company Culture
Get to know Boost inc and its values before the interview. Understanding their focus on customer experience and operational excellence will help you align your answers with what they’re looking for, making you a more appealing candidate.