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- Tasks: Lead the onboarding process and ensure smooth tech deployment for new clients.
- Company: Boost Inc, a fast-growing scale-up with a collaborative culture.
- Benefits: Competitive salary, career progression, and direct impact on company success.
- Other info: Opportunity to travel internationally and work in diverse cultural environments.
- Why this job: Be the architect of client success and make a real difference from day one.
- Qualifications: 3-5 years in B2B onboarding or technical project management, with strong relationship skills.
The predicted salary is between 50000 - 60000 £ per year.
At Boost inc, the most critical moment in a client’s journey is the transition from "Signed Contract" to "Fully Operational." As our Customer Success Manager, you are the architect of that transition. Reporting directly to the COO, you are the bridge between our vision and our execution. You own the project lifecycle of every new UK account, ensuring our tech is deployed flawlessly, their team is trained, and the relationship is rock-solid from day one.
What You’ll Do
- The Onboarding Architect: Lead the end-to-end onboarding process. From the moment the contract is signed, you own the timeline, the tasks, and the successful "Handover to Live."
- Deployment & Transition Master: Coordinate the physical rollout of our unattended retail tech features and deployments. You’ll align with internal teams and field engineers to ensure every machine is where it needs to be, when it needs to be there.
- Relationship Navigator: Act as the primary high-touch contact throughout the life cycle. You’ll manage expectations, solve early-stage friction, and build deep trust with new partners.
- The Internal Conductor: You are the "glue" between Commercial, Product and Operations. You have the authority to ensure nothing gets lost in translation and that resources are aligned to meet client deadlines.
- The Transition Expert: Once a deployment is complete, you’ll manage the formal "handover" to the long-term support team, ensuring the client is educated, empowered, and happy.
- Process Evolution: You’ll constantly refine our onboarding playbook, looking for ways to make our international deployments faster, smarter, and more scalable.
What You’ll Bring
- Implementation Pro: 3–5 years of experience in B2B onboarding, implementation, or technical project management.
- Strategic Execution: You can take a complex international deployment and break it down into a clear, actionable plan.
- Relationship Driven: You have the "soft skills" to manage stakeholders and the "hard skills" to track technical milestones.
- Detail Obsessive: You live for the checklist. You notice the small missing part or the scheduling conflict before it becomes a problem.
- Travel-Ready: You’re happy to head out into the field or travel internationally to ensure a rollout goes perfectly.
- International Mindset: You bring a global perspective and adapt your approach to different cultural and business environments.
- Proficiency in an additional European language (such as French, German, Dutch, or Spanish) is a strong advantage.
Why Join Us
- Direct Impact: Your work directly affects the company’s bottom line and operational reputation.
- Growth: Join a fast-growing scale-up with serious room for career progression. Competitive compensation package.
Implementation Architect: Customer Success Manager in London employer: Boost inc
Contact Detail:
Boost inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Architect: Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. Think about how your experience aligns with the responsibilities of an Implementation Architect and be ready to share specific examples.
✨Tip Number 3
Showcase your soft skills! As a Customer Success Manager, building relationships is key. Be sure to highlight your communication and problem-solving abilities during interviews to demonstrate you’re the right fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Boost inc.
We think you need these skills to ace Implementation Architect: Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in B2B onboarding and project management, and show us how you can be the architect of smooth transitions.
Showcase Your Soft Skills: We’re looking for someone who can build relationships and manage expectations. Use examples from your past roles to demonstrate your ability to navigate stakeholder dynamics and solve problems effectively.
Be Detail-Oriented: Since we value attention to detail, make sure your application is free from typos and errors. A well-organised CV with clear formatting will show us that you live for the checklist and can spot potential issues before they arise.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Boost inc
✨Know the Company Inside Out
Before your interview, make sure you research Boost inc thoroughly. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare Your Success Stories
Think of specific examples from your past experience that demonstrate your skills in B2B onboarding and project management. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how you can add value.
✨Showcase Your Relationship Skills
As a Customer Success Manager, building relationships is key. Be ready to discuss how you've successfully managed stakeholder expectations and resolved conflicts in previous roles. Highlight your soft skills alongside your technical expertise.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company’s future. This shows you're not just interested in the job, but also in how you can contribute to Boost inc's success. Ask about their onboarding process or how they measure client satisfaction post-deployment.