At a Glance
- Tasks: Lead software operations and product implementation, ensuring smooth launches and efficient processes.
- Company: Boost Inc., a fast-growing tech company revolutionising unattended retail technology.
- Benefits: Competitive pay, private healthcare, personal development budget, and global impact.
- Other info: Hands-on leadership role with opportunities for growth and mentoring juniors.
- Why this job: Shape the future of tech while leading a passionate team in a collaborative environment.
- Qualifications: 5+ years in software ops or implementation, strong project management, and excellent communication skills.
The predicted salary is between 80000 - 100000 £ per year.
We are looking for an experienced and operationally-minded leader to take ownership of Software Operations and Product Implementation at Boost Inc. As our products scale globally, this role will be critical in ensuring that software systems are reliably configured and deployed across our growing device estate.
Based in our London hub, you will act as the bridge between Engineering, Product, and Operations – ensuring that every product launch and every device in the field is backed by robust, well-documented, and increasingly automated software processes. This is a hands-on leadership role for someone who thrives at the intersection of software engineering and operational excellence.
What You'll Do
- Team Leadership
- Lead and develop the Software Ops / Product Implementation team, currently comprising one Implementation Engineer.
- Set a clear direction for the team, foster a culture of process excellence, and act as a senior point of contact for cross-functional stakeholders.
- Software Operations
- Lead the Software Ops team in owning the full software operations lifecycle – from assembly-time setup (device provisioning, software configuration, setup of peripherals, etc.) through to ongoing field operations, including software deployments/rollouts and version management.
- Scale our operational capabilities – building tools, surfacing configuration in the frontend, automating manual processes, and ensuring everything is well-documented and teams are trained so that operations can work independently and efficiently.
- Continuously identify and drive process improvement initiatives at the intersection of software engineering and operations, championing operational excellence across the business.
- Implementation
- Lead the handover from Product and Engineering to Operations for all new product launches – engaging proactively with both sides to ensure set-up processes are fully established and teams are trained ahead of go-live.
- Drive issue resolution during end-of-assembly Quality Control, acting as the single point of contact between Engineering and Operations to ensure swift diagnosis and resolution of QC failures.
- Act as Project Manager for selective larger, cross-functional implementation projects – coordinating across Software Ops, Engineering, Product, Quality Assurance, and Commercial teams to drive successful delivery.
What You'll Bring
- 5+ years of experience in software operations (or similar), implementation engineering, technical programme management, or a closely related discipline.
- Proven track record of leading operational or implementation processes in a scaling technology business, ideally in hardware-software or IoT environments.
- Strong technical foundation (comfortable with software configuration, deployments, and device management) with the ability to engage credibly with engineering teams.
- Strong project management skills, with experience running cross-functional initiatives and managing competing priorities.
- Excellent communicator and collaborator, able to translate between technical and non-technical stakeholders.
- A proactive, ownership-oriented mindset – you see gaps and close them, without waiting to be asked.
- Comfortable being hands-on: this is a role where you'll be in the weeds as much as you'll be leading – configuring systems, troubleshooting issues, and building processes from the ground up.
Why Join Us
- Competitive compensation with private healthcare.
- Global impact: a chance to shape the future of unattended retail technology across the globe.
- Growth opportunities: fast-growing team, shape our engineering culture, mentor juniors and learn new technologies.
- Collaborative culture: small, passionate teams, open to new ideas and tech experimentation.
- Offices in Zurich, London, and 4 other countries.
- The usual: budget for personal development, benefits for your well-being, and some decent swag.
Head of Software Ops/Product Implementation in London employer: Boost inc
At Boost inc., we pride ourselves on being an exceptional employer, offering a dynamic work environment in our London hub where innovation meets operational excellence. Our collaborative culture fosters personal and professional growth, providing opportunities to mentor junior team members and engage in cutting-edge technology projects. With competitive compensation, private healthcare, and a commitment to employee well-being, joining our fast-growing team means making a global impact in the unattended retail technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Software Ops/Product Implementation in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in software ops and product implementation. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Head of Software Ops/Product Implementation in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Software Ops/Product Implementation. Highlight your experience in software operations and implementation engineering, and don’t forget to showcase any leadership roles you've had. We want to see how you can bridge the gap between Engineering, Product, and Operations!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this hands-on leadership role. Share specific examples of how you've driven process improvements and led teams in the past. Remember, we love a proactive mindset, so show us how you take ownership!
Showcase Your Technical Skills:Since this role requires a strong technical foundation, make sure to highlight your comfort with software configuration, deployments, and device management. We want to know how you've engaged with engineering teams and tackled technical challenges in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows us you're keen on joining our team at Boost inc!
How to prepare for a job interview at Boost inc
✨Know Your Stuff
Make sure you brush up on your software operations and product implementation knowledge. Understand the specific technologies Boost inc. uses and be ready to discuss how your experience aligns with their needs. This will show that you're not just a fit for the role, but also genuinely interested in what they do.
✨Showcase Leadership Skills
Prepare examples of how you've led teams or projects in the past. Highlight your ability to foster a culture of process excellence and how you've successfully managed cross-functional initiatives. This is key for a hands-on leadership role, so be ready to demonstrate your leadership style and how it can benefit their team.
✨Be Hands-On
Since this role requires a hands-on approach, think of specific instances where you've been involved in the nitty-gritty of software configuration or troubleshooting. Share stories that illustrate your proactive mindset and how you've tackled challenges directly, as this will resonate well with their expectations.
✨Communicate Effectively
Practice translating technical jargon into layman's terms. You'll need to engage with both technical and non-technical stakeholders, so being able to communicate clearly and effectively is crucial. Prepare to discuss how you've navigated these conversations in the past and how you can bridge gaps between teams at Boost inc.
