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- Tasks: Lead onboarding and deployment of innovative retail tech for new clients.
- Company: Fast-growing tech scale-up focused on customer success.
- Benefits: Competitive salary, career progression, and direct impact on company success.
- Other info: Opportunity to travel internationally and work in diverse environments.
- Why this job: Be the architect of client success and make a real difference from day one.
- Qualifications: 3-5 years in B2B onboarding or technical project management.
The predicted salary is between 50000 - 65000 £ per year.
At Boost Inc, the most critical moment in a client’s journey is the transition from "Signed Contract" to "Fully Operational." As our Customer Success Manager, you are the architect of that transition. Reporting directly to the COO, you are the bridge between our vision and our execution. You aren’t just managing a project; you are managing the momentum. You own the project lifecycle of every new UK account, ensuring our tech is deployed flawlessly, their team is trained, and the relationship is rock-solid from day one.
What You’ll Do
- The Onboarding Architect: Lead the end-to-end onboarding process. From the moment the contract is signed, you own the timeline, the tasks, and the successful "Handover to Live."
- Deployment & Transition Master: Coordinate the physical rollout of our unattended retail tech, features and deployments. You’ll align with internal teams and field engineers to ensure every machine is where it needs to be, when it needs to be there.
- Relationship Navigator: Act as the primary high-touch contact throughout the life cycle. You’ll manage expectations, solve early-stage friction, and build deep trust with new partners.
- The Internal Conductor: You are the "glue" between Commercial, Product and Operations. Reporting to the COO and great exposure to the CCO, you have the authority to ensure nothing gets lost in translation and that resources are aligned to meet client deadlines.
- The Transition Expert: Once a deployment is complete, you’ll manage the formal "handover" to the long-term support team, ensuring the client is educated, empowered, and happy.
- Process Evolution: You’ll constantly refine our onboarding playbook, looking for ways to make our international deployments faster, smarter, and more scalable.
What You’ll Bring
- Implementation Pro: 3–5 years of experience in B2B onboarding, implementation, or technical project management.
- Strategic Execution: You can take a complex international deployment and break it down into a clear, actionable plan.
- Relationship Driven: You have the "soft skills" to manage stakeholders and the "hard skills" to track technical milestones.
- Detail Obsessive: You live for the checklist. You notice the small missing part or the scheduling conflict before it becomes a problem.
- Travel-Ready: You’re happy to head out into the field or travel internationally to ensure a rollout goes perfectly. We strongly believe having boots on the ground is a key differentiator.
- International Mindset: You bring a global perspective and adapt your approach to different cultural and business environments. You recognize that working in cities like London, Zurich, or Paris may require different ways of engaging and communicating. Proficiency in an additional European language (such as French, German, Dutch, or Spanish) is a strong advantage.
Why Join Us
- Direct Impact: Reporting to the COO, your work directly affects the company’s bottom line and operational reputation.
- Growth: Join a fast-growing scale-up with a serious room for career progression.
- Competitive compensation package.
Implementation Architect: Customer Success Manager employer: Boost inc
Contact Detail:
Boost inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Architect: Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they align with your role as an Implementation Architect. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in B2B onboarding and project management makes you the perfect fit for the role. Highlight specific examples where you’ve successfully managed transitions or built strong relationships with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us at Boost inc and ready to take on the challenge of being a Customer Success Manager.
We think you need these skills to ace Implementation Architect: Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in B2B onboarding and project management, and show us how you can be the bridge between our vision and execution.
Showcase Your Soft Skills: We’re looking for someone who can manage relationships as well as technical milestones. Use your application to demonstrate your people skills and how you've built trust with clients in the past.
Be Detail-Oriented: Since we love a good checklist, make sure your application is free from typos and errors. Show us that you pay attention to the small stuff, as it’s crucial for managing complex deployments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into the process quickly. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Boost inc
✨Know the Company Inside Out
Before your interview, dive deep into A Glance AtBoost inc. Understand their mission, values, and the specifics of their onboarding process. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Project Management Skills
Be ready to discuss your experience with B2B onboarding and technical project management. Prepare specific examples where you've successfully managed complex deployments, highlighting your ability to break down tasks and manage timelines.
✨Demonstrate Relationship Building
As a Customer Success Manager, your soft skills are just as important as your technical know-how. Share stories that illustrate how you've built trust with clients and navigated stakeholder relationships, especially during challenging situations.
✨Prepare for Cultural Adaptability Questions
Given the international aspect of the role, be prepared to discuss how you've adapted your approach in different cultural environments. If you speak another European language, mention it and share any relevant experiences that showcase your adaptability.