At a Glance
- Tasks: Install and maintain cutting-edge POS machines across the UK and Europe.
- Company: Join a fast-growing leader in unattended retail technology.
- Benefits: Enjoy career growth, personal development budget, and awesome company swag.
- Other info: Willingness to travel and a passion for tech challenges are essential.
- Why this job: Make a real impact on customer experience in a dynamic, international team.
- Qualifications: Experience in field service or similar roles; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re one of the fastest-growing companies in unattended retail tech—160+ employees across 5 countries, hundreds of customers, and a product that’s redefining how the world shops.
To support our expanding operations in the UK and across Europe, we’re looking for a proactive
Field Service Engineer who can work independently to respond to machine breakdowns and failures through both remote technical support and on-site interventions.
You’ll also support machine installations and relocations, ensuring our customers stay up and running.
If you’re a natural problem-solver who enjoys technical challenges and keeping customers calm and confident, you’ll fit right in.
What You'll Do
- Install machines across the UK & Europe including onsite testing, customer training, and onboarding.
- Respond to breakdowns and resolve issues remotely or via scheduled site visits.
Quality Champion
Work to strict deadlines, achieving best-in-class service quality with efficient use of time and parts.
Team Player
Accurately log all activity, manage vehicle stock, and support the helpdesk when not in the field.
- Deliver preventive maintenance and machine installations in line with service contracts and SLAs.
- Work to strict deadlines while maintaining accuracy, safety, and customer satisfaction.
- Accurately record all activities and communicate updates in line with company guidelines.
- Manage vehicle stock, tools, and spare parts needed for assigned tasks.
- Follow established processes and actively contribute to continuous improvement initiatives.
- Support the helpdesk and other operational duties when not conducting installations or field service tasks (remote work possible after training).
- Provide instruction and training during go-live procedures.
- What You'll Bring
- Experience as a Field Service Engineer or similar role - ideally in vending, automated retail, or dispense technologies.
- Strong communication, customer service, and interpersonal skills—both over the phone and in person.
- High technical aptitude with excellent hardware/software fault-finding abilities.
- Confidence, patience, and a constructive, solutions-oriented mindset.
- Fluency in English; additional languages are a plus.
- Willingness to travel across the UK and Europe, including overnight stays.~(Valid Passport required).
- An electrical background or understanding is advantageous.
- Why Join Us
- A role that directly influences customer experience and operational excellence.
- Work with an international, fast-paced team where your contribution truly matters.
- Career growth opportunities as our support function scales.
- Personal development budget, well-being benefits, and of course - great company swag.
About us
Boost inc is a global leader in unattended retail technology, redefining traditional vending by transforming it into modern, digital retail experiences.
Headquartered in Switzerland, with a dedicated technology hub in the UK, our team of over 150 professionals works across Zurich, London, and offices in some European countries.
Since our founding, we’ve empowered more than 400 customers across Europe and beyond - including vending operators, OEMs, and consumer brands - with cutting-edge solutions designed to drive operational efficiency, business growth, and engaging consumer experiences.
Here you can find more information
- www. boostinc. com / www. boostbar. ch
- #J-18808-Ljbffr
Field Service Point-of-sale (POS) Engineer employer: Boost inc
Boost inc is an exceptional employer, offering a dynamic work environment where your contributions directly impact customer experiences and operational excellence. With a strong focus on personal development, employees benefit from a dedicated budget for growth, well-being initiatives, and the chance to work within a fast-paced international team that values innovation and collaboration. Located in the UK, you'll enjoy the unique advantage of being part of a leading company in unattended retail technology, with opportunities for career advancement as the support function expands.
