If you are a dynamic, international customer care manager, this one is for you: in this role, you will ensure a great experience for our customers from the initial onboarding, roll-out and ongoing support.
The following are not must-haves, but great:
- Manage the customer care center: You lead a team delivering fast, top-tier client support to our clients
- Oversee client onboarding: You ensure smooth project delivery with clear communication throughout the process from order to installation
- You continuously improve workflows optimizing the onboarding and customer care processes
Be the go-to for our clients and internal stakeholders building strong relationships and have a problem solving character
- You’ve mastered complex global client projects, with a sharp technical understanding to back it up
- You’re a natural communicator, super organized, and a born leader
- You are a hands-on, independent worker, willing to travel internationally
- You’re London-based or ready to relocate to be closer to our Woolwich office
The following are not must-haves, but great:
- Experience working (or living) in international environments
- Foreign language skills, notably French, Italian, Spanish, German or Portuguese
- Attractive remuneration
- Private health insurance
- Free fruit, snacks, tasty coffee and in-office meals at great price
- Exceptional learning opportunities. You will be part of a fast growing scale-up with a dynamic team, with an opportunity to learn from a highly talented group of people
- On-site parking
