At a Glance
- Tasks: Deliver high-quality service and maintenance for entrance systems at customer sites.
- Company: Join Boon Edam, a leader in high-end entrance solutions with a global presence.
- Benefits: Enjoy competitive pay, structured hours, and opportunities for skill development.
- Other info: Flexible working patterns with a supportive team and career growth opportunities.
- Why this job: Be a hands-on technician making a real impact in live environments.
- Qualifications: Experience in field service or technical roles, strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Boon Edam is a world market leader in commercial, high-end entrance solutions. We have manufacturing facilities in the Netherlands, USA, and China, with a network of international sales offices supporting our customers worldwide.
About the Role: Are you a hands-on technician who takes pride in delivering high-quality service in live environments? We're looking for a Field Service Technician based in London to support the servicing and maintenance of our entrance systems across customer sites. This is a varied, customer-facing role where you'll be a visible ambassador for Boon Edam, working independently and as part of a wider service and installs team to ensure our products are maintained and repaired safely, efficiently, and right first time.
Key Responsibilities:
- Carrying out reactive and planned maintenance, repairs and installations on entrance systems
- Attending customer sites promptly, managing your workload to meet service schedules and call out requirements
- Communicating clearly with customers, including providing ETAs and end of day updates
- Ensuring all works are completed safely, efficiently and in compliance with RAMS and site specific requirements
- Accurately completing job sheets, reports, timesheets and documentation using company systems
- Maintaining company tools, PPE and vehicle to a high professional standard
- Building positive working relationships with customers and internal colleagues
- Sharing technical knowledge and supporting colleagues when required
This role requires someone who is organised, professional and comfortable working alone in live customer environments. Flexibility is required to support service demands and customer commitments.
What skills and experience are required to perform this role?
Essential:
- Experience working in a field-based service, maintenance or installation role, ideally within a technical or construction related environment.
- Strong technical and problem-solving skills, with the ability to work confidently on customer sites.
- Working knowledge of Health & Safety requirements within live or operational environments.
- Excellent communication and time management skills, with a customer-focused approach.
- Full UK driving licence and willingness to travel across London and surrounding areas.
Desirable:
- Relevant electro-mechanical qualifications, CSCS, EN16005 or similar certifications are desirable but not essential.
What can you expect from us?
In return, we offer a stable, professional working environment with structured hours and clear expectations. You can expect:
- A permanent, London based field role with a company vehicle for business use only.
- 40 hours per week, working 07:00 - 15:30, with 30 minutes unpaid lunch with frequent overtime
- A 5 day working pattern across 7 days, with mandatory weekend working in line with one of the following patterns: Wednesday to Sunday, Thursday to Monday, Friday to Tuesday, Saturday to Wednesday
- Competitive pay and benefits
- Ongoing support and opportunities to develop your technical skills
Boon Edam Ltd. is an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process.
No agency support is required, thank you. Please click on the APPLY button to send your CV for this role.
Field Service Technician in Plymouth employer: Boon Edam
Boon Edam is an exceptional employer, offering a stable and professional working environment for Field Service Technicians in London. With structured hours, competitive pay, and ongoing support for technical skill development, employees can thrive in a customer-focused role that values clear communication and teamwork. The company fosters a culture of inclusivity and provides opportunities for growth, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician in Plymouth
✨Tip Number 1
Get to know the company inside out! Research Boon Edam's products and services, and understand their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Field Service Technician, you'll be interacting with customers regularly. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the company culture and even lead to referrals, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're proactive and serious about joining Boon Edam as a Field Service Technician.
We think you need these skills to ace Field Service Technician in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Technician role. Highlight your relevant experience in service, maintenance, or installation, and don’t forget to showcase your technical skills and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Boon Edam. Mention your customer-focused approach and how you can contribute to maintaining high-quality service.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language to show that you can keep customers informed and engaged.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Boon Edam
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to field service and maintenance. Be ready to discuss specific systems you've worked on, as well as any relevant certifications you hold. This will show that you're not just a technician, but a knowledgeable professional who can handle the job.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about times when you had to troubleshoot issues on-site or manage unexpected situations. This will demonstrate your ability to think on your feet and provide high-quality service, which is crucial for a Field Service Technician.
✨Communicate Clearly
Since this role involves interacting with customers, practice how you'll communicate updates and ETAs. Being able to explain technical issues in simple terms is key. You want to come across as approachable and professional, so consider doing a mock interview with a friend to refine your communication style.
✨Be Organised and Flexible
Highlight your organisational skills and your ability to manage your time effectively. Discuss how you prioritise tasks and adapt to changing schedules. This is especially important in a field role where you might need to juggle multiple service calls and customer needs throughout the day.
