Installation Office Manager in London

Boon Edam is a world market leader in commercial, high-end entrance solutions. We have manufacturing facilities in the Netherlands, USA, and China, with a network of international sales offices supporting our customers worldwide.

Are you an experienced office operations leader with strong commercial awareness and a passion for delivering projects right first time? We're looking for an Installation Office Manager to lead our Install Desk team, ensuring efficient project administration, labour planning, and operational support for our field-based Project Managers. This role is based in our Head Office in Ashford, Kent and therefore, the successful candidate will need to live within a daily commutable distance of the office.

What do we expect from you:

• Take ownership of the Install Desk function, leading the team and overseeing day-to-day operations to ensure projects are accurately managed and delivered in line with business objectives.
• Support Project Managers through effective administration, labour planning and reporting, allowing them to focus on the successful delivery of customer projects.
• Manage the Install Desk operation to support the successful delivery of installation projects across the UK.
• Lead, motivate and develop the Install Desk team, setting clear objectives and performance expectations.
• Oversee labour planning activities to ensure technicians and subcontractors are deployed efficiently.
• Manage SAP-based project administration, including variations, margin adjustments, applications and final accounts.
• Produce accurate management reports covering revenue forecasts, project performance, labour utilisation and forecasting accuracy.
• Support month-end activities, including turnover reporting, work in progress management and final project billing reviews.
• Manage relationships with subcontractors, plant suppliers, hauliers and other external partners to ensure projects remain on track.
• Work closely with Project Managers, Finance, Logistics and other internal departments to support successful project delivery.

This role is suited to a confident operational leader who enjoys working with project data, financial information and business processes while developing high-performing teams and delivering excellent customer outcomes.

What are the skills necessary to perform this role?

• Proven experience in an operational management, project support or office management role.
• Experience leading or supervising an administration or project support team.
• Strong SAP or ERP system experience with the ability to manage complex project administration activities.
• Sound understanding of financial controls, forecasting, reporting and commercial processes.
• Experience supporting installation, construction or project-based operations.
• Strong analytical and problem-solving skills with the ability to interpret and present management information.

What can you expect from us?

• A friendly and inclusive working environment.
• 23 days annual leave plus 8 public holidays.