Field Service Engineer - Entrance Solutions

Boon Edam is a world market leader in commercial, high-end entrance solutions. We have manufacturing facilities in the Netherlands, USA, and China, with a network of international sales offices supporting our customers worldwide.

About the Role: Are you a hands-on technician who takes pride in delivering high-quality service in live environments? We're looking for a Field Service Engineer based in London to support the servicing and maintenance of our entrance systems across customer sites. This is a varied, customer-facing role where you'll be a visible ambassador for Boon Edam, working independently and as part of a wider service and installs team to ensure our products are maintained and repaired safely, efficiently, and right first time. This role includes a 5-day working pattern across 7 days, with mandatory weekend working in line with one of the following patterns:

• Wednesday to Sunday
• Thursday to Monday
• Friday to Tuesday
• Saturday to Wednesday

Key Responsibilities: As a Field Service Engineer, you will be responsible for the proactive delivery of service, maintenance, fault repair, and occasional installation works on customer equipment. Your role will include:

• Carrying out reactive and planned maintenance, repairs and installations on entrance systems
• Attending customer sites promptly, managing your workload to meet service schedules and call out requirements
• Communicating clearly with customers, including providing ETAs and end of day updates
• Ensuring all works are completed safely, efficiently and in compliance with RAMS and site specific requirements
• Accurately completing job sheets, reports, timesheets and documentation using company systems
• Maintaining company tools, PPE and vehicle to a high professional standard
• Building positive working relationships with customers and internal colleagues
• Sharing technical knowledge and supporting colleagues when required

This role requires someone who is organised, professional and comfortable working alone in live customer environments. Flexibility is required to support service demands and customer commitments.

What skills and experience are required to perform this role?

Essential:

• Experience working in a field-based service, maintenance or installation role, ideally within a technical or construction related environment.
• Strong technical and problem-solving skills, with the ability to work confidently on customer sites.
• Working knowledge of Health & Safety requirements within live or operational environments.
• Excellent communication and time management skills, with a customer-focused approach.
• Full UK driving licence and willingness to travel across London and surrounding areas.

Desirable:

• Relevant electro-mechanical qualifications, CSCS, EN16005 or similar certifications are desirable but not essential.

What can you expect from us? In return, we offer a stable, professional working environment with structured hours and clear expectations. You can expect:

• A permanent, London-based field role with a company vehicle for business use only.
• 40 hours per week, working 07:00 - 15:30, with 30 minutes unpaid lunch with frequent overtime
• Competitive pay and benefits
• Ongoing support and opportunities to develop your technical skills

Additional Information: Boon Edam Ltd. is an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process. No agency support is required, thank you. Please click on the APPLY button to send your CV for this role.