At a Glance
- Tasks: Deliver high-quality service and maintenance for entrance systems at customer sites.
- Company: Join Boon Edam, a leader in high-end entrance solutions with a global presence.
- Benefits: Enjoy competitive pay, structured hours, and opportunities for skill development.
- Other info: Flexible working patterns and a supportive environment for career growth.
- Why this job: Be a vital part of a dynamic team, making a real impact on customer satisfaction.
- Qualifications: Experience in field service or technical roles, strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Boon Edam is a world market leader in commercial, high-end entrance solutions. We have manufacturing facilities in the Netherlands, USA, and China, with a network of international sales offices supporting our customers worldwide.
About the Role:
Are you a hands-on technician who takes pride in delivering high-quality service in live environments? We're looking for a Field Service Technician based in London to support the servicing and maintenance of our entrance systems across customer sites. This is a varied, customer-facing role where you'll be a visible ambassador for Boon Edam, working independently and as part of a wider service and installs team to ensure our products are maintained and repaired safely, efficiently, and right first time.
Key Responsibilities:
- Carrying out reactive and planned maintenance, repairs and installations on entrance systems
- Attending customer sites promptly, managing your workload to meet service schedules and call out requirements
- Communicating clearly with customers, including providing ETAs and end of day updates
- Ensuring all works are completed safely, efficiently and in compliance with RAMS and site specific requirements
- Accurately completing job sheets, reports, timesheets and documentation using company systems
- Maintaining company tools, PPE and vehicle to a high professional standard
- Building positive working relationships with customers and internal colleagues
- Sharing technical knowledge and supporting colleagues when required
This role requires someone who is organised, professional and comfortable working alone in live customer environments. Flexibility is required to support service demands and customer commitments.
What skills and experience are required to perform this role?
Essential:
- Experience working in a field-based service, maintenance or installation role, ideally within a technical or construction related environment.
- Strong technical and problem-solving skills, with the ability to work confidently on customer sites.
- Working knowledge of Health & Safety requirements within live or operational environments.
- Excellent communication and time management skills, with a customer-focused approach.
- Full UK driving licence and willingness to travel across London and surrounding areas.
Desirable:
- Relevant electro-mechanical qualifications, CSCS, EN16005 or similar certifications are desirable but not essential.
What can you expect from us?
In return, we offer a stable, professional working environment with structured hours and clear expectations. You can expect:
- A permanent, London based field role with a company vehicle for business use only.
- 40 hours per week, working 07:00 - 15:30, with 30 minutes unpaid lunch with frequent overtime
- A 5 day working pattern across 7 days, with mandatory weekend working in line with one of the following patterns: Wednesday to Sunday, Thursday to Monday, Friday to Tuesday, Saturday to Wednesday
- Competitive pay and benefits
- Ongoing support and opportunities to develop your technical skills
Additional Information:
Boon Edam Ltd. is an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process.
No agency support is required, thank you.
Please click on the APPLY button to send your CV for this role.
Field Service Technician in Exeter employer: Boon Edam
Boon Edam is an exceptional employer, offering a stable and professional working environment for Field Service Technicians in London. With structured hours, competitive pay, and ongoing support for technical skill development, employees can thrive in a customer-focused role that values clear communication and teamwork. The company fosters a culture of inclusivity and provides opportunities for growth, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician in Exeter
✨Tip Number 1
Get to know the company! Research Boon Edam and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Field Service Technician, you'll be interacting with customers regularly. Make sure you can clearly explain technical issues and solutions in a way that's easy for them to understand.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you've tackled challenges on-site. This will demonstrate your ability to think on your feet and handle live environments effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join us at Boon Edam. Don’t miss out on this opportunity!
We think you need these skills to ace Field Service Technician in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in field service roles, especially any technical or construction-related work. We want to see how your skills match up with what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it's important to demonstrate your communication skills. Use examples in your application that showcase how you've effectively communicated with clients in the past.
Be Clear and Concise:When filling out your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the Field Service Technician role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Boon Edam
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to field service and maintenance. Be ready to discuss specific experiences where you've solved problems or completed repairs, as this will show your hands-on expertise.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice how you communicate complex technical information in a clear and friendly manner. Think about examples where you've successfully managed customer expectations or provided updates.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you manage your time and workload, especially when juggling multiple service calls. Share specific strategies you use to stay organised and ensure that you meet service schedules.
✨Safety First!
Familiarise yourself with health and safety regulations relevant to the role. Be prepared to discuss how you ensure compliance while working in live environments, as this is crucial for the position.
