At a Glance
- Tasks: Manage guest lists and ensure VIPs have an unforgettable experience at Boomtown Festival.
- Company: Join the vibrant team behind Boomtown Festival, a unique immersive music event.
- Benefits: Earn £200 plus meals, while enjoying the festival atmosphere.
- Other info: Work in a dynamic environment with opportunities to grow your event management skills.
- Why this job: Be at the heart of the action, shaping experiences for high-profile guests.
- Qualifications: Experience in guest management or events, with strong organisational skills.
The predicted salary is between 32000 - 40000 € per year.
Event: Boomtown Festival
Department: Music Operations
Reports To: Head of Music / Artist Operations Manager / Ticketing Manager
Place of Work: Boomtown Festival, Winchester, SO21 1HW
On‐Site Dates: Arrival evening Sunday 9th August; working days Monday 10th August – Sunday 16th August
Rate of Pay: £200 + 3 meals per day. £160 per day for 2 days advance (dates to be discussed on interview)
Employment Type: Freelance
About Boomtown: Boomtown isn't just a music festival, it's a fully immersive, living city of stories, characters, cutting‐edge design and radical creativity. Each year, we build a world from scratch: entire districts, political systems, architecture, and narratives— all rooted in bold imagination and a commitment to environmental and social progress.
Role Overview: The Guest List Manager is responsible for overseeing the planning, coordination, and delivery of all guest list operations at Boomtown Festival. This role ensures a seamless and professional experience for Directors' guests, VIP attendees, and key partners. The successful candidate will manage accreditation processes, maintain accurate guest data, and lead meet‐and‐greet services, delivering a high standard of hospitality throughout the event.
Key Responsibilities:
- Guest List Management: Develop, maintain, and oversee multiple guest lists including Directors' guests, VIPs, and partners. Coordinate directly with internal stakeholders (Directors, Partnerships team, VIP coordinators, Head of Music, Ticketing team) to gather and verify guest information. Ensure all guest data is accurate, up‐to‐date, and handled confidentially. Manage last‐minute changes, additions, and queries in a fast‐paced environment.
- Accreditation & Access Control: Oversee the accreditation process, including pass allocation, collection points, and distribution. Ensure all guests receive the correct level of access and credentials. Work closely with security and access teams to maintain the integrity of accreditation systems. Troubleshoot accreditation issues quickly and efficiently on‐site.
- VIP & Partner Relations: Act as a primary point of contact for VIP guests and partners before and during the festival. Deliver a high level of customer service, ensuring all guest needs are anticipated and met. Support partnerships activation by ensuring partners' guests are managed according to agreements.
- Meet & Greet Coordination: Plan and deliver meet‐and‐greet services for high‐profile guests and stakeholders. Coordinate arrival times, transport, and on‐site navigation where required. Brief and manage meet‐and‐greet runners. Ensure a welcoming, professional, and efficient guest experience at all touchpoints. Maintain clear communication across teams, including music, security, and any relevant stakeholders.
- On‐Site Operations: Be present on‐site throughout the festival to manage guest services operations. Handle escalations, complaints, or special requests with discretion and professionalism. Continuously improve processes to enhance guest experience. Provide detailed debrief post‐event.
Skills & Experience:
- Proven experience in guest list management, accreditation, or VIP services within festivals, events, or hospitality.
- Strong organisational skills with the ability to manage multiple lists and priorities simultaneously.
- Excellent communication and interpersonal skills.
- Ability to remain calm and solutions‐focused under pressure.
- High attention to detail and data accuracy.
- Experience working with accreditation systems or databases.
- Experience working at large‐scale festivals or live events.
- Previous team leadership or supervisory experience.
- Knowledge of Boomtown Festival operations or similar immersive events.
Personal Attributes:
- Professional, approachable, and confident when dealing with high‐profile individuals.
- Proactive and adaptable in a fast‐paced environment.
- Discreet and trustworthy with sensitive information.
- Passion for live events and delivering exceptional guest experiences.
Working Conditions:
- This role requires working on‐site during the festival, including long hours.
- On‐site pre‐event planning and coordination will be required in the lead‐up to the festival.
Summary: The Guest List Manager plays a critical role in shaping the experience of Boomtown Festival's most important guests. This is a dynamic, high‐responsibility position suited to someone who thrives in live event environments and is committed to delivering exceptional service at every stage of the guest journey.
Role‐Specific Information:
- On‐site Accommodation: You will need to provide your own accommodation. This can either be a tent or a live‐in vehicle. You are welcome to stay in the music office campsite in the artist field or in the main crew campsite.
- Meals On‐site: Three meals per day will be provided. These will be in crew catering and all dietary requirements will be catered for.
Organisation EDI Statement: Boomtown is committed to increasing diversity within our workforce, promoting equality, and openly challenging discrimination. We welcome and encourage job applications from people of all backgrounds. Our Equality, Diversity and Inclusion Policy is available on our website.
Organisation Access Statement: We are also committed to promoting equality of opportunity for disabled staff. We aim to support disabled staff by making reasonable adjustments wherever possible to prevent any disadvantage. If you would like to discuss this informally and confidentially prior to making an application, please contact our Accessibility Manager at access@boomtownfair.co.uk.
Physical Description of Work: This role is an on‐site role at the festival, with some physically active work such as bending, lifting, and moving around other areas of site. The festival takes place on a large, greenfield site, so the role requires the ability to move around independently and extensively.
Please note that this role will be under UK Employment Law. We will require evidence of your right to work in the UK at interview stage.
Guest List Manager in West Bromwich employer: Boomtown Festival
Boomtown Festival is an exceptional employer that fosters a vibrant and creative work culture, where every team member plays a vital role in crafting an immersive experience for festival-goers. With a commitment to environmental and social progress, employees enjoy the opportunity to grow within a dynamic environment while being part of a passionate team dedicated to delivering outstanding guest experiences. The festival setting in Winchester offers a unique chance to engage with diverse individuals and contribute to a truly memorable event.
StudySmarter Expert Advice🤫
We think this is how you could land Guest List Manager in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who've worked at Boomtown or similar festivals. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show your passion for live events! When you get the chance to chat with recruiters or during interviews, let your enthusiasm shine through. Share your experiences and what excites you about the festival scene.
✨Tip Number 3
Be prepared for on-the-spot questions! Think about potential scenarios you might face as a Guest List Manager and how you'd handle them. This shows you're ready for the fast-paced environment of Boomtown.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Boomtown family!
We think you need these skills to ace Guest List Manager in West Bromwich
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for live events and Boomtown Festival shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about being part of our unique festival experience.
Tailor Your Experience:Make sure to highlight your relevant experience in guest list management or VIP services. We love seeing how your past roles have prepared you for this position, so don’t hold back on the details that show us you’re the perfect fit!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to find. Use bullet points if it helps – we want to get to know you without sifting through too much text!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Boomtown Festival
✨Know Your Guest List Inside Out
Before the interview, make sure you’re familiar with the guest list management process. Understand how to handle multiple lists and what it takes to maintain accurate data. Being able to discuss specific examples from your past experience will show that you’re ready for the role.
✨Show Off Your Organisational Skills
Prepare to demonstrate your organisational prowess. Bring examples of how you've managed guest lists or VIP services in previous roles. Highlight any tools or systems you’ve used to keep everything on track, as this will resonate well with the interviewers.
✨Communicate Like a Pro
Since this role involves liaising with high-profile guests and various teams, practice your communication skills. Be ready to discuss how you’ve handled difficult situations or complaints in the past. Clear, confident communication is key to making a great impression.
✨Be Ready for Fast-Paced Scenarios
Expect questions about how you handle pressure and last-minute changes. Think of examples where you’ve successfully navigated a hectic environment, especially during events. Showing that you can stay calm and solutions-focused will set you apart from other candidates.
