Production Guest List Manager in England

Event: Boomtown Festival

Department: Music Operations

Reports To: Ticketing Manager / Head of Music

Place of work: Boomtown Festival, Winchester, SO21 1HW

On Site Dates: Arrival evening Sunday 9th August

Working Days: Monday 10th August - Sunday 16th August

Rate of Pay: £200 per day + 3 meals per day, £160 per day for 4 days advance (dates to be discussed on interview)

Employment Type: Freelance

About Boomtown: Boomtown isn’t just a music festival, it’s a fully immersive, living city of stories, characters, cutting‑edge design and radical creativity. Each year, we build a world from scratch: entire districts, political systems, architecture, and narratives - all rooted in bold imagination and a commitment to environmental and social progress.

Role Overview: The Guest List Manager is responsible for overseeing the planning, coordination, and delivery of all guest list operations at Boomtown Festival. This role ensures a seamless and professional experience for Directors’ guests, VIP attendees, and key partners. The successful candidate will manage accreditation processes, maintain accurate guest data, and lead meet‑and‑greet services, delivering a high standard of hospitality throughout the event.

Key Responsibilities:

• Develop, maintain, and oversee multiple guest lists including Directors’ guests, VIPs, and Estate Guests.
• Liaise directly with internal stakeholders (Ticketing Manager, Directors, Partnerships team, VIP coordinators, Head of Music) to gather and verify guest information.
• Ensure all guest data is accurate, up‑to‑date, and handled confidentially.
• Manage last‑minute changes, additions, and queries in a fast‑paced environment.
• Oversee the accreditation process, including pass allocation, collection points, and distribution.
• Ensure all guests receive the correct level of access and credentials.
• Work closely with security and access teams to maintain integrity of accreditation systems.
• Troubleshoot accreditation issues quickly and efficiently on‑site.
• Act as a primary point of contact for VIP guests and partners before and during the festival (from Monday 10th August).
• Deliver a high level of customer service, ensuring all guest needs are anticipated and met.
• Support partnerships activation by ensuring partners’ guests are managed according to agreements.
• Keep Key reports informed of imminent VIP arrivals.
• Act as primary point of contact for Guestlist inbox assisting guests with queries.
• Maintain clear communication across teams, including music, security, and any relevant stakeholders.
• Be present on‑site throughout the festival to manage guest services operations.
• Handle escalations, complaints, or special requests with discretion and professionalism.
• Continuously improve processes to enhance guest experience.

Skills & Experience:

• Proven experience in guest list management, accreditation, or VIP services within festivals, events, or hospitality.
• Strong organisational skills with the ability to manage multiple lists and priorities simultaneously.
• Excellent communication and interpersonal skills.
• Ability to remain calm and solutions‑focused under pressure.
• High attention to detail and data accuracy.
• Experience working with accreditation systems or databases.
• Experience working at large‑scale festivals or live events.
• Previous team leadership or supervisory experience.
• Knowledge of Boomtown Festival operations or similar immersive events.
• Knowledge of Festival Pro.

Personal Attributes:

• Professional, approachable, and confident when dealing with high‑profile individuals.
• Proactive and adaptable in a fast‑paced environment.
• Discreet and trustworthy with sensitive information.
• Passion for live events and delivering exceptional guest experiences.

Working Conditions:

• This role requires working on‑site during the festival, including long hours.
• On‑site pre‑event planning and coordination will be required in the lead‑up to the festival.

Summary: The Guest List Manager plays a critical role in shaping the experience of Boomtown Festival’s most important guests. This is a dynamic, high‑responsibility position suited to someone who thrives in live event environments and is committed to delivering exceptional service at every stage of the guest journey.

Onsite Accommodation: You will need to provide your own accommodation. This can either be a tent or live‑in vehicle and you are welcome to stay in the music office campsite in the artist field or in the main crew campsite.

Meals Onsite: Three meals per day will be provided in crew catering. All dietary requirements will be catered for.

Organisation EDI Statement: Boomtown is committed to increasing diversity within our workforce, promoting equality and openly challenging discrimination. We welcome and encourage job applications from people of all backgrounds.

Organisation Access Statement: We are also committed to promoting equality of opportunity for disabled staff. We aim to support disabled staff by making reasonable adjustments wherever possible to prevent any disadvantage. If you would like to discuss this informally and confidentially prior to making an application, please contact our Accessibility Manager.

Physical Description of Work: This role is an on‑site role at our festival, with some physically active work such as bending, lifting, moving around other areas of the site. The festival takes place on a large, greenfield site so the role requires the ability to move around independently and extensively.

Boomtown Festival operates under UK Employment Law and we will require evidence of your right to work in the UK at interview stage.