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- Tasks: Support customers and troubleshoot issues using Site Reliability tools in a dynamic cloud environment.
- Company: Join Boomi, a leader in cloud services with a focus on innovation and teamwork.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Work remotely while enjoying a collaborative and supportive atmosphere.
- Why this job: Be part of a team that solves real-world problems and enhances customer experiences.
- Qualifications: Experience in cloud support, troubleshooting, and a passion for technology.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for a Cloud Operations Engineer for the Boomi Managed Cloud Services Team. The job is all about giving awesome support and fixing tough issues for customers using the standard Site Reliability tools on the Boomi Managed Cloud Service. You need to be based in the United Kingdom and have all the relevant documentation to legally live and work in the UK.
What makes a successful candidate
- You're big on Site Reliability stuff.
- You genuinely love working with customers and internal teams.
- You're a detective when it comes to figuring out the root cause of issues (installation, config, performance, both infrastructure and app layers).
- You're super curious and can learn fast.
- You're a team player—ready to teach and learn from others.
- You're into using AI methods to solve problems and build tools.
- You're comfortable and confident operating in a technical IT environment while also managing direct customer‑facing responsibilities, simultaneously.
What you'll be doing
- Building Boomi Clouds using Ansible (predefined configurations).
- Giving remote tech support for the Boomi Managed Cloud Service.
- Dealing directly with customer issues related to Networking, Infrastructure, and Boomi application errors.
- Trying to recreate customer problems to figure them out.
- Using diagnostic skills to find issues and recommend fixes.
- Building cool tools using Claude Code and AWS infrastructure.
- Documenting problems and solutions in the support database.
Must-Haves (Technical Requirements)
- Experience with monitoring production systems, performance tuning, and advanced troubleshooting.
- Experience supporting production Java runtimes (JVMs) on Cloud platforms (AWS, Azure).
- Familiar with Ansible, Python, Harness, and Jenkins.
- Intermediate to advanced with Linux (RHEL preferred)—you're comfortable at the command line!
- Solid understanding of computer architecture, cloud tech, virtual computing, and networking basics (TCP/IP, SSH, NFS or NetApp).
- Several years of experience in DevOps or Technical Cloud Support.
- Experience with Observability tools like New Relic, Datadog, or Splunk.
- Know‑how in troubleshooting Kubernetes or similar containerized services (like AWS EKS, Azure AKS).
- A Bachelor’s degree in a relevant technical field.
- Certification and proficiency in Boomi Runtime Architecture and Systems Administration.
All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.
Senior Site Reliability Engineer in Wedmore employer: Boomi
Contact Detail:
Boomi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Site Reliability Engineer in Wedmore
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those related to Site Reliability Engineering. This gives employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Use mock interviews with friends or online platforms to get comfortable discussing your experience with tools like Ansible, AWS, and troubleshooting techniques.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Boomi!
We think you need these skills to ace Senior Site Reliability Engineer in Wedmore
Some tips for your application 🫡
Show Your Passion for Site Reliability: Let us see your enthusiasm for Site Reliability Engineering in your application. Share specific examples of how you've tackled tough issues and supported customers in the past. We love candidates who are genuinely excited about the work they do!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience with tools like Ansible, Python, and cloud platforms. We want to see how your skills align with what we're looking for, so don’t hold back on showcasing your expertise!
Be a Detective: Since we’re all about solving problems, include instances where you’ve played detective in troubleshooting scenarios. Describe how you identified root causes and implemented solutions. This will show us that you have the analytical mindset we value at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Boomi
✨Know Your Tools Inside Out
Make sure you’re well-versed in the Site Reliability tools mentioned in the job description. Brush up on your knowledge of Ansible, Python, and any observability tools like New Relic or Datadog. Being able to discuss how you've used these tools in past roles will show that you're not just familiar with them, but that you can leverage them effectively.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled tough issues in the past. Think about times when you had to dig deep to find the root cause of a problem, especially in cloud environments. This will demonstrate your detective-like approach to troubleshooting, which is key for this role.
✨Be Customer-Centric
Since the role involves direct customer support, be ready to discuss how you’ve successfully interacted with customers in previous positions. Highlight your communication skills and your ability to empathise with customers while resolving their issues. This will show that you’re not just technically skilled, but also great at building relationships.
✨Demonstrate Your Curiosity
Employers love candidates who are eager to learn and grow. Be prepared to talk about how you stay updated with the latest technologies and trends in cloud operations. Mention any personal projects or learning experiences that showcase your curiosity and willingness to adapt, especially in AI methods and new tools.