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- Tasks: Support and troubleshoot customer issues using Site Reliability tools in a dynamic cloud environment.
- Company: Join Boomi, a leader in cloud services with a focus on innovation and teamwork.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Work remotely while collaborating with a diverse team in a fast-paced environment.
- Why this job: Be part of a team that solves real-world problems and enhances customer experiences.
- Qualifications: Experience in cloud support, strong troubleshooting skills, and a passion for technology.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for a Cloud Operations Engineer for the Boomi Managed Cloud Services Team. The job is all about giving awesome support and fixing tough issues for customers using the standard Site Reliability tools on the Boomi Managed Cloud Service. You need to be based in the United Kingdom and have all the relevant documentation to legally live and work in the UK.
What makes a successful candidate
- You're big on Site Reliability stuff.
- You genuinely love working with customers and internal teams.
- You're a detective when it comes to figuring out the root cause of issues (installation, config, performance, both infrastructure and app layers).
- You're super curious and can learn fast.
- You're a team player — ready to teach and learn from others.
- You're into using AI methods to solve problems and build tools.
- You're comfortable and confident operating in a technical IT environment while also managing direct customer-facing responsibilities, simultaneously.
What you'll be doing
- Building Boomi Clouds using Ansible (predefined configurations).
- Giving remote tech support for the Boomi Managed Cloud Service.
- Dealing directly with customer issues related to Networking, Infrastructure, and Boomi application errors.
- Trying to recreate customer problems to figure them out.
- Using diagnostic skills to find issues and recommend fixes.
- Building cool tools using Claude Code and AWS infrastructure.
- Documenting problems and solutions in the support database.
Must-Haves (Technical Requirements)
- Experience with monitoring production systems, performance tuning, and advanced troubleshooting.
- Experience supporting production Java runtimes (JVMs) on Cloud platforms (AWS, Azure).
- Familiar with Ansible, Python, Harness, and Jenkins.
- Intermediate to advanced with Linux (RHEL preferred) — you're comfortable at the command line!
- Solid understanding of computer architecture, cloud tech, virtual computing, and networking basics (TCP/IP, SSH, NFS or NetApp).
- Several years of experience in DevOps or Technical Cloud Support.
- Experience with Observability tools like New Relic, Datadog, or Splunk.
- Know-how in troubleshooting Kubernetes or similar containerized services (like AWS EKS, Azure AKS).
- A Bachelor’s degree in a relevant technical field.
- Certification and proficiency in Boomi Runtime Architecture and Systems Administration.
All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to totalent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.
Senior Site Reliability Engineer in Somerset employer: Boomi
Contact Detail:
Boomi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Site Reliability Engineer in Somerset
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those related to Site Reliability Engineering. This gives potential employers a taste of what you can do beyond your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Use mock interviews with friends or online platforms to get comfortable discussing your experience with tools like Ansible, AWS, and troubleshooting techniques.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Boomi.
We think you need these skills to ace Senior Site Reliability Engineer in Somerset
Some tips for your application 🫡
Show Your Passion for Site Reliability: When you're writing your application, let us see your enthusiasm for Site Reliability! Share specific examples of how you've tackled tough issues and supported customers in the past. We love seeing candidates who genuinely care about making things work smoothly.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experience with tools like Ansible, Python, and AWS. We appreciate a well-structured application that makes it easy for us to see your skills and qualifications.
Highlight Your Team Spirit: We’re all about collaboration here at StudySmarter, so make sure to mention your experiences working in teams. Talk about how you’ve learned from others and shared your knowledge. It’s important for us to know you can thrive in a team environment while also being customer-focused.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Boomi
✨Know Your Tools Inside Out
Make sure you’re well-versed in the Site Reliability tools mentioned in the job description, like Ansible and observability tools. Brush up on your knowledge of AWS and Azure as well, since you'll need to demonstrate your technical prowess during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and resolved complex issues. Think about times when you had to recreate customer problems or troubleshoot performance issues—these stories will showcase your detective skills and technical expertise.
✨Demonstrate Your Customer-Facing Experience
Since this role involves direct interaction with customers, be ready to talk about your experience in providing tech support. Highlight how you’ve effectively communicated technical information to non-technical users and how you’ve built relationships with clients.
✨Be Curious and Ready to Learn
Emphasise your eagerness to learn new technologies and methods, especially AI techniques for problem-solving. Show that you’re not just a team player but also someone who actively seeks out opportunities to grow and share knowledge with others.