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- Tasks: Help customers troubleshoot and resolve complex technical issues on the Boomi platform.
- Company: Join Boomi, a fast-growing tech company making a global impact.
- Benefits: Hybrid work options, competitive salary, and a supportive team culture.
- Other info: Dynamic environment with opportunities for growth and learning.
- Why this job: Be part of an innovative team that values creativity and collaboration.
- Qualifications: Degree in Computer Science or related field; experience in support or development.
The predicted salary is between 35000 - 45000 £ per year.
About Boomi and What Makes Us Special
Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big.
Our EMEA Boomi Product Support team is seeking an enthusiastic individual with a strong blend of technical acumen and communication skills, passionate about helping customers. As a Boomi Product Support Engineer, you enjoy working with customers, troubleshooting issues, and finding creative solutions to solve complex technical problems. A Product Support Engineer knows that, in order to make our customers successful, they need to be experts not only in our Boomi products and elements of the platform, but also across a wide range of IT concepts.
This role has specific requirements:
- Working week, covering Sunday to Thursday (to align with our UAE customer base)
- Hours of coverage: 7am - 3:30pm UTC
- On-Call rotation (on call schedule to be covered according to business needs)
- Location: Hybrid, Exeter or Remote, UK
Role Responsibilities:
- Providing technical direction and assistance to our partners and customers regarding their use of the Boomi Platform (and all its core elements)
- Assistance and deep dive investigation with identifying root causes for issues reported by our customers
- Resolving complex cases, including integrations with third-party systems and API-related troubleshooting
- Working closely with our customers & partners and collaborating internally with our Engineering, Product Management, and Technical Architecture teams to help address issues with larger scale, higher volume, and unique integration requirements.
- Handling initial escalations for support cases with potential for high impact and visibility across the organization.
- Coaching other support engineers on difficult technical integration issues and actively participating in our community, leveraging their skills and experience to provide further support to our community members.
- Leading knowledge-sharing sessions, writing advanced technical documentation, and contributing to internal training
- Prioritizing and managing escalated issues with our internal development teams.
- Strong communication and presentation skills, managing customer expectations, setting priorities, and communicating complex technical issues across a wide audience with technical and non-technical backgrounds.
- Using and leveraging Boomi’s AI-driven tools and continuously looking for opportunities to engage with their peers, our customer-facing internal teams, and other internal stakeholders on this topic.
- Vocal advocate for the usage of AI agents, always encouraging teams to leverage these capabilities to enhance efficiency and troubleshooting.
- Actively educating customers through support cases, ensuring they incorporate AI-driven insights into their troubleshooting approach, and improving their overall experience with our products.
Essential Requirements:
- Bachelor’s degree in Computer Engineering, Computer Science or related field of study.
- Experience as a Support Engineer (Application support) or junior developer, with a demonstrated passion for helping customers solve complex integration problems.
- Ability to design, optimize, and integrate business processes.
- Master’s degree in Computer Engineering, Computer Science or a related field of study or experience in related customer facing roles like Product Support Engineer, System engineering, system administration, network consulting.
- Experience with enterprise integration tools that can be used to extend the team’s knowledge.
- Motivated individuals who enjoy a fast-paced work environment and understand that the SaaS culture requires creativity, collaboration, fast decision-making and a sense of urgency.
- Having experience with any of the following would support your success in working with our platform:
- Experience with programming language (primarily Python)
- SQL Expertise, Data Modelling, and XML technologies
- SOAP/REST and HTTP
- Connecting and working with different APIs
- Knowledge and hands-on experience with data integration methods, ETL (Extract, Transform, Load) and ELT (Extract, Load, Transform)
- Deployments of enterprise software systems and SaaS using industry-standard environments, including XML, HTTP/HTTPS, Java
- Experience with Windows/Linux servers
- Orchestration and Containerization Tools/Technologies (Kubernetes, Docker)
- Networking concepts and protocols such as Firewalls, Load Balancers, TLS, HTTP/S, SSL, TCP/IP, S/FTP
- Installing, administering, and troubleshooting software applications running in the Cloud: Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.
All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.
Product Support Engineer, Boomi- (UK based) employer: Boomi
Contact Detail:
Boomi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer, Boomi- (UK based)
✨Tip Number 1
Get to know Boomi inside out! Familiarise yourself with our products and the integration challenges our customers face. This will help you stand out during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current Boomi employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your problem-solving skills! Prepare for technical interviews by working through common integration scenarios and troubleshooting exercises. The more you practice, the more confident you'll feel when tackling real-world issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Boomi team!
We think you need these skills to ace Product Support Engineer, Boomi- (UK based)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping customers shine through. We want to see that you’re not just looking for a job, but that you genuinely care about solving complex problems and making a difference.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Product Support Engineer role. We love seeing how your background fits with our needs, so don’t be shy about showcasing your technical acumen and communication skills!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language to explain your experiences and how they relate to the role. We appreciate when candidates can communicate complex ideas simply, especially since you'll be doing this with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Boomi and what we stand for!
How to prepare for a job interview at Boomi
✨Know Your Stuff
Make sure you have a solid understanding of the Boomi platform and its core elements. Brush up on your knowledge of integration tools, APIs, and troubleshooting techniques. Being able to discuss specific technical scenarios will show that you're not just familiar with the product but can also think critically about how to solve problems.
✨Show Off Your Communication Skills
As a Product Support Engineer, you'll need to communicate complex technical issues clearly. Practice explaining technical concepts in simple terms, as you'll be dealing with both technical and non-technical audiences. Consider doing mock interviews where you explain a technical problem and solution to a friend who isn’t in tech.
✨Demonstrate Your Problem-Solving Skills
Prepare for situational questions that ask how you would handle specific customer issues. Think of examples from your past experience where you successfully resolved a complex problem. Highlight your thought process and the steps you took to reach a solution, showcasing your analytical skills.
✨Be Ready to Discuss AI and Automation
Since Boomi values innovation, be prepared to talk about how you can leverage AI-driven tools in your role. Familiarise yourself with current trends in AI and automation within the tech industry, and think about how these can enhance customer support and troubleshooting processes.