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- Tasks: Help customers troubleshoot and resolve complex technical issues on the Boomi platform.
- Company: Join Boomi, a fast-growing tech company making a global impact.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team using cutting-edge technology to solve real-world problems.
- Qualifications: Degree in Computer Science or related field; experience in support engineering preferred.
- Other info: Embrace a culture of diversity and inclusion while advancing your career.
The predicted salary is between 40000 - 50000 ÂŁ per year.
About Boomi and what makes us special: Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award‑winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world‑class people and industry‑leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big.
Our EMEA Boomi Product Support team is seeking an enthusiastic individual with a strong blend of technical acumen and communication skills, passionate about helping customers. As a Boomi Product Support Engineer, you enjoy working with customers, troubleshooting issues, and finding creative solutions to solve complex technical problems. A Product Support Engineer knows that, in order to make our customers successful, they need to be experts not only in our Boomi products and elements of the platform, but also across a wide range of IT concepts.
This role has specific requirements:
- Working week, covering Sunday to Thursday (to align with our UAE customer base)
- Hours of coverage: 7am – 3:30pm UTC
- On‑Call rotation (on call schedule to be covered according to business needs)
- Location: Hybrid, Exeter or Remote, UK
Role Responsibilities:
- Providing technical direction and assistance to our partners and customers regarding their use of the Boomi Platform (and all its core elements)
- Assistance and deep dive investigation with identifying root causes for issues reported by our customers
- Resolving complex cases, including integrations with third‑party systems and API‑related troubleshooting
- Working closely with our customers & partners and collaborating internally with our Engineering, Product Management, and Technical Architecture teams to help address issues with larger scale, higher volume, and unique integration requirements.
- Handling initial escalations for support cases with potential for high impact and visibility across the organization.
- Coaching other support engineers on difficult technical integration issues and actively participating in our community, leveraging their skills and experience to provide further support to our community members.
- Leading knowledge‑sharing sessions, writing advanced technical documentation, and contributing to internal training.
- Prioritizing and managing escalated issues with our internal development teams.
- Strong communication and presentation skills, managing customer expectations, setting priorities, and communicating complex technical issues across a wide audience with technical and non‑technical backgrounds.
- Using and leveraging Boomi’s AI‑driven tools and continuously looking for opportunities to engage with their peers, our customer‑facing internal teams, and other internal stakeholders on this topic.
- Vocal advocate for the usage of AI agents, always encouraging teams to leverage these capabilities to enhance efficiency and troubleshooting.
- Actively educating customers through support cases, ensuring they incorporate AI‑driven insights into their troubleshooting approach, and improving their overall experience with our products.
Essential Requirements:
- Bachelor’s degree in Computer Engineering, Computer Science or related field of study. Alternatively, a Master’s degree in Computer Engineering, Computer Science or a related field of study, with 5 years of experience in the job offered or 5 years of experience in systems engineering, systems administration, network consulting, or a related occupation.
- Experience as a support engineer (application support) or junior developer, with a demonstrated passion for helping customers solve complex integration problems.
- Ability to design, optimize, and integrate business processes.
- Experience with enterprise integration tools that can be used to extend the team’s knowledge.
- Motivated individuals who enjoy a fast‑paced work environment and understand that the SaaS culture requires creativity, collaboration, fast decision‑making and a sense of urgency.
- Having experience with any of the following would support your success in working with our platform:
- Experience with programming language (primarily Python)
- SQL Expertise, Data Modelling, and XML technologies
- SOAP/REST and HTTP
- Connecting and working with different APIs
- Knowledge and hands‑on experience with data integration methods, ETL (Extract, Transform, Load) and ELT (Extract, Load, Transform)
- Deployments of enterprise software systems and SaaS using industry‑standard environments, including XML, HTTP/HTTPS, Java
- Experience with Windows/Linux servers
- Orchestration and Containerization Tools/Technologies (Kubernetes, Docker)
- Networking concepts and protocols such as Firewalls, Load Balancers, TLS, HTTP/S, SSL, TCP/IP, S/FTP
- Installing, administering, and troubleshooting software applications running in the Cloud: Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to . This inbox is strictly for accommodations, please do not send resumes or general inquiries.
Product Support Engineer, Boomi- (UK based) in Exeter employer: Boomi
Contact Detail:
Boomi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer, Boomi- (UK based) in Exeter
✨Tip Number 1
Get to know Boomi inside out! Familiarise yourself with their products and services, and understand how they connect businesses. This will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Network like a pro! Connect with current Boomi employees on LinkedIn or attend industry events. Engaging with people who work there can give you insider tips and might even lead to a referral.
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of integration tools, APIs, and troubleshooting techniques. Being able to demonstrate your technical skills will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Boomi team.
We think you need these skills to ace Product Support Engineer, Boomi- (UK based) in Exeter
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers and solving complex problems. Share specific examples of how you've done this in the past.
Tailor Your CV: Make sure your CV is tailored to the Product Support Engineer role. Highlight relevant experience with integration tools, programming languages, and any customer support roles you've had. We love seeing how your skills align with what we do at Boomi!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to explain your technical skills and experiences. Remember, we’re looking for someone who can communicate complex ideas simply, so show us you can do that right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Boomi and what we stand for.
How to prepare for a job interview at Boomi
✨Know Your Stuff
Make sure you have a solid understanding of Boomi's products and the technical concepts mentioned in the job description. Brush up on integration tools, APIs, and any relevant programming languages like Python. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled complex technical issues in the past. Think about times when you had to troubleshoot or resolve customer problems. Highlight your creative solutions and how they made a difference for the customer.
✨Communicate Clearly
Since this role requires strong communication skills, practice explaining technical concepts in simple terms. You might be asked to present a solution to a non-technical audience, so being able to break down complex ideas is key. Consider doing mock interviews with friends to refine your delivery.
✨Be Ready to Collaborate
Emphasise your teamwork abilities during the interview. Boomi values collaboration, so be prepared to discuss how you've worked with others in previous roles, especially in high-pressure situations. Share examples of how you’ve contributed to team success and supported your colleagues.