Sales Development Representative Team Leader

You are a leader who thrives on both personal achievement and team success. As a Sales Development Team Leader at Booksy, the largest and fastest-growing booking platform for beauty services, you will play a dual role: not only will you drive your own pipeline and results as an SDR with a reduced personal target, but you will also manage and coach a pod of 2-3 SDRs to success. You'll lead from the front, setting the standard for what 'great' looks like and fostering a supportive, high-performance culture within your team.

You'll be working with a company that is in the business of helping people thrive and feel fantastic. This means empowering entrepreneurs to build successful businesses while supporting their customers in arranging their 'me time' moments. In this role, you'll balance hands-on prospecting with leadership responsibilities such as coaching, reporting, and performance management. This isn't just a job; it's an opportunity to build a team, develop talent, and directly contribute to our global growth.

Here's how you'll make an impact:

• Sales Development (individual contributor)
• Actively follow up on inbound inquiries to qualify and convert them into sales opportunities
• Conduct outbound cold calls, email outreach, and social selling to generate new business opportunities
• Reactivate lapsed customers and closed-lost opportunities with tailored outreach strategies
• Manage and report on your pipeline, ensuring all leads are worked effectively in Salesforce
• Meet and exceed your reduced monthly target
• Team Leadership & Coaching
• Lead a pod of 2-3 SDRs, supporting their day-to-day activity, development, and performance
• Conduct regular 1:1s and call coaching sessions to improve skills, confidence, and conversion
• Motivate and inspire the team to hit and exceed KPIs, fostering a culture of accountability and collaboration
• Provide structured onboarding and training for new team members in your pod
• Act as the first escalation point for questions, issues, and challenges
• Work closely with the Sales Manager to report on team performance, share insights, and recommend improvements
• Lead by example - consistently demonstrating best practice in outreach, pipeline management, and customer engagement
• Collaboration & Reporting
• Align closely with sales and marketing teams to ensure alignment of strategies and messaging
• Provide regular updates on campaign results, lead quality, and conversion metrics
• Maintain accurate records in CRM, tracking every interaction and lead progression
• Excellent management of your pipeline and ensure each lead is worked effectively by following the prescribed contact strategy

Requirements

To thrive in this role, you'll need:

• Provable, deep expertise and experience in SDR, with a proven track record of hitting and exceeding targets
• Strong leadership qualities: you're supportive, motivational, and able to bring the best out of others
• A competitive drive, balanced with a genuine satisfaction in seeing your team succeed
• The grit, determination, and resilience to set the standard for your team
• Exceptional organization and time management to balance your personal pipeline with team leadership
• Excellent communication and persuasive skills
• A positive, proactive mindset and willingness to adapt to change and new ideas
• A natural coach and mentor, fostering a team culture where everyone succeeds together

Benefits

This is a fully remote position within the UK, we take pride in being a globally distributed team.

• A holiday allowance of 25 days + public holidays + your birthday day off
• Vitality Private Medical Cover, (including dental and optical) with self-funded top up options for dependents
• Access to Worksmile and Officevibe wellbeing app
• Enhanced pension - Enhanced salary sacrifice pension scheme. Employee contributes 5% and Booksy matches at 5%
• Life assurance (4 x salary)
• Lifestyle discounts available through Vitality Program

A bit about Booksy:

A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we're in the business of helping people thrive and feel fantastic.

Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll love it at Booksy.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us so we can best support you.